Burnt Coffee, ZERO compensation or resolution.

We purchased X6 We purchased X6 230g packets retailing +-R900 at the moment. Opened the first packet & there's a fowl burnt smell. Still my husband made us a cup hoping for the best. It tasted vile & burnt. Opened a second packet to see if it's just the one. Nope, same vile burnt smell. Absolutely undrinkable!!! We didn't bother to open the other x4 because we saw they were all from the same batch. Batch #LVM***. We only drink Jacobs for years so we're fami**** with the taste. After emailing & calling their consumer care department copious times, we've heard nothing but; "We're looking into it". After begging & pleading for a response they eventually sent a courier to the wrong address to collect, but luckely the "Courier guy" had the sense to call as they couldn't find us. From Jacobs side; they NEVER CALL or try to communicate with us. It's always myself & my husband pulling teeth & then their bland excuses. They have all the information. They have their X6 packets that we paid for back (minus x2 teas****s). They apparently TEST each batch. I hear that there are numerous similar complaints at the moment so it should warrant urgent attention. It's been SEVEN WEEKS & STILL ZERO resolution. Just empty promises. The product failure & lack of professionalism is appalling!!! Our reference number is ALL we have to show for it: Re:[~C-633906] First complaint was lodged the 5th of August 2022...