Inefficient service

Shocking service! My domestic helper defaulted on a Vodacom contract. It was handed over to this company to recover payment. I paid it regularly every month for her by EFT and provided PoP by email and fax each time. At the end of September I contacted them to find out how much was still outstanding only to be told it had been handed back to Vodacom for non-payment. I spoke to Vodacom Legal Department today to find that it had been paid up and closed in May. I paid 4 months extra without being notified that the account was closed. Now I have to wait until the end of October for a refund AND pay bank charges!!!