Bad Attitude

Good day One of Jacobs Burnard consultant is very rude and not kind at all, to name and shame her name is Mavis Zungu, apart from her rudeness she does not even attend to emails. I send an email with an attachment for S/N numbers for my vodacom router on the 02 May 2018, which she never bothered responding to say she has received it. I made a follow up on the 08th May, still no acknowledgement from her, today the 16th May when i call she tells me i never send the number as requested and suddenly she reads a message to me the one i send on the 02nd telling me where is the number on the message, i tell her see attached image for i have taken a picture of the back of the router so that i avoid typing erro and that she can send a correct number to Vodacom for my lines to be reactivated.

She continues to be defensive even after realizing that indeed i send her an email on the 02 May.

It will be appreciated if such personnel can be reprimanded and be reminded of customer service.

Regards