Jacobs & Associates terrible service that left me in arrears with creditors

Below is an email I sent out to Jacobs and Associates on the 20th April 2018, and they've NEVER rep**** to it or even bothered to call me regardless of the mess they have put me in.

"Good day,

I cannot emphasise how frustrated and disappointed I am with the service I'm receiving from Jacobs international. I've been in contact with Anja since November, when I joined the ADR programme. I also started paying my monthly payment of R3137.33 as per the ADR agreement documents that I've signed.

I have been receiving calls from my creditors since November about my accounts than are in arrears. I asked Anja to advised me on how to handle them and she advised that the people contacting me are from the call centre and once negotiations are done then the creditors update their system which will indicate that I'm with you guys. And as per the attached document the creditors were supposed to get paid from the 3rd payment that I gave Jacobs international.

This does not seem to be the case because I've received statements (attached) from my creditors stating that my accounts are in arrears. The attached statements are just two of my creditors. I have also forwarded a couple of times to Anja, over WhatsApp some of the emails and messages that I receive from my creditors. Seeing that she sometimes does not respond. I tried calling in so many times. I've spoken to Edna at some point over the phone and asked for documentation of my creditors agreeing to my reduced instalments. She agreed to sending me an email and I've never received it.

I have not been successful with my calls to your offices. I've also called Anja a couple of times and she's never returned my calls.

I have been a paying client but the service that I'm receiving has been the worst I've ever experienced. I request that someone respond to my query ASAP as I've completely run out of patience, and I will write a review to hello Peter should someone not get back to me."

I would advise people to never get associated with this company unless they want terrible service, endless calls from creditors and left with arrears to pay.