THE MOST apathetic staff and manager
<p>Thursday approx 11h30:</p> <p>On fetching our dear friend from international arrivals, we expected catching up over a few cuppas and a slice of cake would not be a tall order.</p> <p>Myself, with a 6 month old baby, and my 2 friends, we're unable to dawdle too long at the airport. </p> <p>The 3 of us took a seat at Jacksons. </p> <p>Our waiter had completely disappeared after placing our drinks order, and the guest of honor's strawberry juice took a full 20minutes to arrive.</p> <p> </p> <p>Other waiting staff took our menus away to another table, despite us not having placed our order, and we queried our waiter's whereabouts as we just want to order cake.</p> <p>Another 40 minutes gone by, another 3 requests for our waiter and no appearance of him nor any service.</p> <p>My little one was getting niggly, and so we called the manager. </p> <p>She'd been leaning on the waiters' station chatting up a storm this entire time, nonchalant to the service being received to anyone in the place.</p> <p>After a lengthy discussion with a waiter, and with much dragging off feet... she eventually arrived at our table.</p> <p>She was very disinterested in our complaint, finding our waiter, nor making up this wasted hour of our lives in any way.</p> <p>We requested cake on the house to make up for the inconvenience. She merely chuckled and asked us if we "know how expense this cake is" and that stated that "there is no way we are getting it the house".</p> <p>My friend was so upset by her attitude she was visibly shaking. She told the manager to bring us the bill.</p> <p>This whole episode must have amused the staff very much, as a huge giggling session broke out at the waiters' station, as the manager resumed her post of leaning with her butt on the counter top ; arms folded and visibly disinterested. </p> <p> </p> <p>The bill arrived in mere seconds from our missing waiter. And we paid in full, and left disgusted. </p> <p> </p> <p>Our reunion might have been *****ed, and my baby well-over exhausted... but I shudder to think that international visitors and other paying customers receive this attitude and lack of service.</p> <p> </p> <p> </p>