Poor Service: Mother's Day - 10 May 2026

My family and I are frequent visitors to the restaurant and have always enjoyed great food, excellent service, and memorable experiences, which makes this review particularly disappointing.

Reservation Details: 4 guests – 10 May 2026 at 12:30

* The reservation was made on Monday, 4 May with Richard and later confirmed via a phone call from Deon on Wednesday, 6 May. We specifically booked a half-booth with chairs.

* Upon arrival, Richard informed us that the booked and confirmed table was no longer available, and the only option offered was a small 4-seater table situated approximately 5 metres from the busy front-of-house area.

* We were allocated a waitress who appeared overwhelmed and disinterested in serving our table.

*My 6-year-old daughter had to leave the table herself to request colouring pages and crayons from the front-of-house staff.

* Throughout the service, I had to request drinks, meal orders, table clearing, condiments, and the bill from four different waitrons.

* After each course, tables were left uncleared for extended periods, to the point where I eventually cleared glasses and crockery myself and placed them on a neighbouring empty table.

* It was evident that waitrons were focused more on turning tables quickly than properly attending to seated guests.

* On what was clearly a very busy Mother’s Day service, there appeared to be no visible leadership or floor management to support staff and ensure a smooth customer experience.

As loyal patrons, this experience was extremely disappointing and far below the standard we have come to expect from the restaurant. I hope this feedback is taken constructively to improve both service delivery and customer experience during peak trading periods.