Incorrectly Supp****, damages payable due and a few lies

Item: Jack's Paint & Hardware
Rating: 1

In March 2017 Jack's Paint Brackenhurst incorrectly labelled electrical soldering as plumbing solder. When the incorrect solder was purchased our Director queried the soldering with the manager of the Brackenhurst branch, Mike, as the colour did not match the colour of plumbing soldering. Mike then assured our team that it was plumbing soldering. After using the incorrectly labelled soldering that was purchased and damages occured to a plumbing job and we informed Mike, we were instructed to issue an invoice for the damages and that the branch would pay for the damages. After an invoice was sent, Mike contacted our admin offices asking us to amend the invoice stating that the pressure of the solder was incorrect instead of the fact that the soldering was labelled incorrect, after we did investigation with other plumbers and electricians is was brought to our attention that there is no such thing as low pressure and high pressure soldering. Our admin offices contacted on numerous occasions for the amount due to us, but Mike constantly told us he was dealing with the supplier and directors of the Brackenhurst branch. Our admin office would after each discussion with Mike e-mail the accounts department of the Brackenhurst branch confirming what was being said. Furthermore it was found that the Brackenhurst branch was invoicing to our account supplies that we had not purchased and it was found that on two occasions extension cords were added. It is unclear of any other supplies that was incorrectly invoiced as we do purchase a lot of fittings for plumbing. The two extension cords were credited, but it became very clear to us that there was a problem with the management of the Brackenhurst branch. At the end of April 2017 our Company received a statement with over R10 000.00 that was due to this branch. Our admin offices contacted Mike on a weekly basis regarding the invoice that was still outstanding from our Company and on 9 May Mike agreed that our invoice would be credited off of our account and we would only be held reliable for the rest of the outstanding amount. Our admin office once again sent an e-mail to the accounts department of Brackenhurst. It was never disputed that this would not be the case. After settling our account as we thought as per the agreement we were informed that we were still liable for the outstanding R10 000.00. Our admin office and Mike were going to have a meeting on 20 July 2017 regarding this dispute, however I was notified that the meeting was postponed until further notice. On 21 July our admin office had to make a payment of R20 000.00 to a COD client for stock purchased and had a problem with the internet freezing and jumping screens and the payment was made into the account of the Brackenhurst branch. After the accounts department notified us of the incorrect payment it was requested that the full R20 000.00 be paid back, but the Directors, who at this stage was aware of the situation and had been forwared the mails, it was decided that the R10 000.00 that the branch felt was still due be deducted. I do not understand how such a decision can be made, however, an agreement was made by the manager and should be adhered to. Furthermore, no official agreement was made because the meeting was postponed and never was a new date made. Currently, I cannot get hold of the Director and no one can assist me with the invoice of our Company that is outstanding. I am being ignored - as if I will go away. I would like my invoice paid and I would like the Director to finally contact me as has been promised on numerous occasions. I do have all the proof required to take the matter further and claim the monies back, as well as have a consumer complaint made. If the director of the branch feels he has no need to deal with customers and the lies the managers tell their customers, than maybe the franchise owner should contact me directly. This is really not the way things should be dealt with. The worst is that this dispute is not resolved based on the fact that this branch is the reason everything is being postponed and not being sorted

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