nD
nkarise D
1 reviews | Active since Jul 2015
07 Jul 2015, 20:37
goods never delivered
I purchased 250 hollow bricks and 5 bags of cement , however I reported that I will notify when to deliver since I was looking around for bricklayers .I moved to Mpumalanga I asked my brother to request delivery of goods he was told to produce proof of payment I therefore drove to submit valid proof with a receipt provided by them to me .The manager refused to provide me with goods that I payed my money .May I be assisted with reimbur*****t or delivery of goods that I payed my hard earned money.
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Jack's Paint & Hardware's replyOfficial
08 Jul 2015, 12:25Hello dhlamininono@,
I have queried your complaint with JPH Carletonville and report as follows:
The purchase was in November 2014, 8 months ago.
At the time of purchase, no delivery address was provided and no delivery charge was levied on the invoice.
At this time JPH Carletonville are going through their paper work, to ensure that the said goods pertaining to your invoice were not perhaps collected from the store. This audit process of JPH Carletonville is not to be misunderstood as them questioning the honesty of your recent delivery request through your brother. This is standard audit policy dictated by the Franchisor.
If the goods have not been collected, JPH Carletonville will contact you to make arrangements for delivery or collection.
Kind regards
Graeme Eastes
I have queried your complaint with JPH Carletonville and report as follows:
The purchase was in November 2014, 8 months ago.
At the time of purchase, no delivery address was provided and no delivery charge was levied on the invoice.
At this time JPH Carletonville are going through their paper work, to ensure that the said goods pertaining to your invoice were not perhaps collected from the store. This audit process of JPH Carletonville is not to be misunderstood as them questioning the honesty of your recent delivery request through your brother. This is standard audit policy dictated by the Franchisor.
If the goods have not been collected, JPH Carletonville will contact you to make arrangements for delivery or collection.
Kind regards
Graeme Eastes
Jack's Paint & Hardware's reply08 Jul 2015, 12:25
Official
Hello dhlamininono@,
I have queried your complaint with JPH Carletonville and report as follows:
The purchase was in November 2014, 8 months ago.
At the time of purchase, no delivery address was provided and no delivery charge was levied on the invoice.
At this time JPH Carletonville are going through their paper work, to ensure that the said goods pertaining to your invoice were not perhaps collected from the store. This audit process of JPH Carletonville is not to be misunderstood as them questioning the honesty of your recent delivery request through your brother. This is standard audit policy dictated by the Franchisor.
If the goods have not been collected, JPH Carletonville will contact you to make arrangements for delivery or collection.
Kind regards
Graeme Eastes
I have queried your complaint with JPH Carletonville and report as follows:
The purchase was in November 2014, 8 months ago.
At the time of purchase, no delivery address was provided and no delivery charge was levied on the invoice.
At this time JPH Carletonville are going through their paper work, to ensure that the said goods pertaining to your invoice were not perhaps collected from the store. This audit process of JPH Carletonville is not to be misunderstood as them questioning the honesty of your recent delivery request through your brother. This is standard audit policy dictated by the Franchisor.
If the goods have not been collected, JPH Carletonville will contact you to make arrangements for delivery or collection.
Kind regards
Graeme Eastes