SW
Samantha W
1 reviews | Active since Sept 2026
13 Sept 2026, 11:16
You can't get ahold of anyone for assistance when somethings go wrong
You can't get ahold of anyone for assistance when somethings go wrong . I withdrawal 200 on instant money it shows it out of my account and paid but I still didn't recieve the sms . Now my account keep throwing errors and I can't access any games or withdrawal my deposit .and no one is answering for damn assistant
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Jackpot City Casino South Africa's replyOfficial
14 Sept 2026, 10:21Hi Samantha,
Thank you for sharing your experience. We're sorry to hear about the frustration you've encountered.
After reviewing your account, we can confirm that the withdrawal reversed on 12 September following a customer-side request, and as a result, the funds were refunded back to your account on the same day. Please note that withdrawal requests are processed within 24 to 48 hours, depending on the selected payment method. For future withdrawals, we kindly recommend allowing the processing period to be completed before reversing the request. This helps ensure that the withdrawal can be successfully finalized and paid out to you.
Additionally, there are no restrictions on your account and you are able to submit withdrawal requests, provided they meet the applicable requirements outlined in our Terms and Conditions here: https://www.jackpotcity.co.za/terms-and-conditions
Additionally, there are no restrictions on your account and you are able to submit withdrawal requests, provided they meet the applicable requirements outlined in our Terms and Conditions here: https://www.jackpotcity.co.za/terms-and-conditions
If you continue to experience account errors or difficulties accessing games, please contact our support team via https://www.jackpotcity.co.za/contact-us, with specific details so that we can investigate further and assist you.
Kind regards,
Jackpot City South Africa Team
Jackpot City South Africa Team
Jackpot City Casino South Africa's reply14 Sept 2026, 10:21
Official
Hi Samantha,
Thank you for sharing your experience. We're sorry to hear about the frustration you've encountered.
After reviewing your account, we can confirm that the withdrawal reversed on 12 September following a customer-side request, and as a result, the funds were refunded back to your account on the same day. Please note that withdrawal requests are processed within 24 to 48 hours, depending on the selected payment method. For future withdrawals, we kindly recommend allowing the processing period to be completed before reversing the request. This helps ensure that the withdrawal can be successfully finalized and paid out to you.
Additionally, there are no restrictions on your account and you are able to submit withdrawal requests, provided they meet the applicable requirements outlined in our Terms and Conditions here: https://www.jackpotcity.co.za/terms-and-conditions
Additionally, there are no restrictions on your account and you are able to submit withdrawal requests, provided they meet the applicable requirements outlined in our Terms and Conditions here: https://www.jackpotcity.co.za/terms-and-conditions
If you continue to experience account errors or difficulties accessing games, please contact our support team via https://www.jackpotcity.co.za/contact-us, with specific details so that we can investigate further and assist you.
Kind regards,
Jackpot City South Africa Team
Jackpot City South Africa Team