lB
lulu B
1 reviews | Active since Apr 2024
28 Jun 2025, 07:07
Withdrawal taking forever to be paid out
I have been playing for on your casino for a month now,I always get my withdrawals less than 10 hrs..until yesterday 2am ,24 hrs has passed but still haven't recieved my withdrawal it stuck there..I send an email and chat online..promised will be processed son as possible..this is so frustrating
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Jackpot City Casino South Africa's replyOfficial
30 Jun 2025, 07:31Hi Lulu,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Kindly note that withdrawal can take up to 48 hours to be processed, provided that the account has been vetted. For more information on our withdrawals, you may check our How-To guide here: https://www.jackpotcity.co.za/how-to
At Jackpot City we understand how pressed for time you are. You expect GREAT service, and you deserve GREAT experiences through an entertainment partner that does the right things for the right reasons!
Thank you for letting us know how we add more moments of WOW or how to better create that WOW for you!!
We are here for YOU!
Want to express yourself? Reach out to our team directly via any of our available contact mediums: https://www.jackpotcity.co.za/contact-us
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply30 Jun 2025, 07:31
Official
Hi Lulu,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Kindly note that withdrawal can take up to 48 hours to be processed, provided that the account has been vetted. For more information on our withdrawals, you may check our How-To guide here: https://www.jackpotcity.co.za/how-to
At Jackpot City we understand how pressed for time you are. You expect GREAT service, and you deserve GREAT experiences through an entertainment partner that does the right things for the right reasons!
Thank you for letting us know how we add more moments of WOW or how to better create that WOW for you!!
We are here for YOU!
Want to express yourself? Reach out to our team directly via any of our available contact mediums: https://www.jackpotcity.co.za/contact-us
Regards,
Jackpot City Care