ER
Eloise R
1 reviews | Active since Jan 2022
05 Nov 2025, 10:13
Withdrawal reversal not reflecting!!!
I withdrew funds yesterday and decided to make it one lump sum today so I reversed the withdrawals but not all the funds were reflecting in my wallet, I am missing thousands and need assistance with getting it back!! On the chat line for hours with no agent!
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Replies (3)0
Replies (3)
Jackpot City Casino South Africa's replyOfficial
06 Nov 2025, 07:04Hi Eloise,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review.
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply06 Nov 2025, 07:04
Official
Hi Eloise,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review.
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.
Regards,
Jackpot City Care
ER
Eloise R's updateReviewer Update
08 Nov 2025, 09:45Everything was sorted out promptly, thanks Jackpot City team for the swift response!
ER
Eloise R's update08 Nov 2025, 09:45
Reviewer Update
Everything was sorted out promptly, thanks Jackpot City team for the swift response!
Jackpot City Casino South Africa's replyOfficial
10 Nov 2025, 06:43Hi Eloise,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Our team would like to thank you for taking the time to answer our call.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
We are here for YOU!
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply10 Nov 2025, 06:43
Official
Hi Eloise,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Our team would like to thank you for taking the time to answer our call.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
We are here for YOU!
Regards,
Jackpot City Care