LD
Leilanie D
1 reviews | Active since Oct 2025
07 Oct 2025, 14:23
Withdrawal issues
I use to like this casino but lately it's been really frustrating and disappointing everytime I try to withdraw they keep rejecting my withdrawal when I contacted they support they always assure me the funds will be in my account in the next 24/48 hours only to find that the withdrawal has been rejected again like before I changed my bank details so i uploaded my bank statements which I want them to sent funds it has been approved nobody can tell me what's the issue I only get the money will be in my account soon and it never happens same issue everytime when I try to withdraw and same answer when I contact them no fun playing there anymore because of this
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Replies (5)
Jackpot City Casino South Africa's replyOfficial
08 Oct 2025, 06:04Hi Leilanie, We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review. Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you. Regards, Jackpot City Care
Jackpot City Casino South Africa's reply08 Oct 2025, 06:04
Official
Hi Leilanie, We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review. Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you. Regards, Jackpot City Care
LD
Leilanie D's updateReviewer Update
14 Oct 2025, 16:49Nothing was looked into because once again I tried to withdraw funds and again the funds was send back to my account like before with no explanation again
LD
Leilanie D's update14 Oct 2025, 16:49
Reviewer Update
Nothing was looked into because once again I tried to withdraw funds and again the funds was send back to my account like before with no explanation again
Jackpot City Casino South Africa's replyOfficial
16 Oct 2025, 11:17Hi Leilanie,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! Our team would like to thank you for taking the time to answer our call. We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else. We are here for YOU!
Regards, Jackpot City Care
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! Our team would like to thank you for taking the time to answer our call. We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else. We are here for YOU!
Regards, Jackpot City Care
Jackpot City Casino South Africa's reply16 Oct 2025, 11:17
Official
Hi Leilanie,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! Our team would like to thank you for taking the time to answer our call. We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else. We are here for YOU!
Regards, Jackpot City Care
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! Our team would like to thank you for taking the time to answer our call. We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else. We are here for YOU!
Regards, Jackpot City Care
LD
Leilanie D's updateReviewer Update
22 Oct 2025, 19:50Thank you for contacting me and sending me R150 in my account to withdraw I did withdraw but again the money was sent back to my account after you've assured me everything was sorted with the bank so why does this keeps happening
LD
Leilanie D's update22 Oct 2025, 19:50
Reviewer Update
Thank you for contacting me and sending me R150 in my account to withdraw I did withdraw but again the money was sent back to my account after you've assured me everything was sorted with the bank so why does this keeps happening
Jackpot City Casino South Africa's replyOfficial
23 Oct 2025, 09:25Hi Leilanie, Thanks so much for reaching out. Please note that your bank details have been verified, and everything is in order. Please note that our team attempted to process your withdrawal; however, the transaction was unsuccessful due to an issue at bank level. As a result, the funds were automatically refunded back into your account.
Additionally, we offer alternative withdrawal options that you may wish to consider in future, such as Standard Bank Instant Money and ABSA Cash Send. Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings! If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us Wishing you more wins, more fun, and more rewards, The Jackpot City Care Team
Additionally, we offer alternative withdrawal options that you may wish to consider in future, such as Standard Bank Instant Money and ABSA Cash Send. Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings! If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us Wishing you more wins, more fun, and more rewards, The Jackpot City Care Team
Jackpot City Casino South Africa's reply23 Oct 2025, 09:25
Official
Hi Leilanie, Thanks so much for reaching out. Please note that your bank details have been verified, and everything is in order. Please note that our team attempted to process your withdrawal; however, the transaction was unsuccessful due to an issue at bank level. As a result, the funds were automatically refunded back into your account.
Additionally, we offer alternative withdrawal options that you may wish to consider in future, such as Standard Bank Instant Money and ABSA Cash Send. Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings! If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us Wishing you more wins, more fun, and more rewards, The Jackpot City Care Team
Additionally, we offer alternative withdrawal options that you may wish to consider in future, such as Standard Bank Instant Money and ABSA Cash Send. Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings! If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us Wishing you more wins, more fun, and more rewards, The Jackpot City Care Team