Withdrawal

Hi Yandisiwe,

Thank you for taking our call. We’re sorry to hear that your experience did not meet your expectations, particularly regarding withdrawal times and customer service.

Withdrawal processing times can vary depending on verification requirements and the payment method used, but we understand how frustrating delays can be and are continually working to improve this process. We also sincerely regret that our customer service did not meet the standard we strive to provide.

We would appreciate the opportunity to look into your experience in more detail.

Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings! 

 

If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us 

Regards,
Jackpot City Team