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DD
Dd D

1 reviews | Active since Sept 2025

20 Sept 2025, 15:23

Withdrawal

I have been trying to withdraw funds since August up to this day, my withdrawals are being rejected 🙄i have spoken with different agents and provided all the required documents multiple times

I spoke with Tshiliso , Junior and Nokhuthula... They couldn't help me

0
Replies (6)
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply22 Sept 2025, 06:51
Official
Hi Dd Daniels,
 
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! 
 
A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review.  
 
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you. 
 
Regards, 
Jackpot City Care 
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply22 Sept 2025, 13:00
Official
Hi Dd Daniels, 

Thank you for reaching out and sharing your concern. 

We understand how frustrating it can be to experience an account lock, and we sincerely apologize for any inconvenience this may have caused. 
 
After reviewing your account activity, we found that it has been locked due to violations of our terms and conditions.  
 
This measure is in place to help ensure compliance and fair play across our platform. You can find more details in our Terms and Conditions here: https://www.jackpotcity.co.za/terms-and-conditions 
 
To assist in the review of your account, we kindly request these documents for verification: 
 
  • A selfie of you holding your ID next to your face 
  • A clear image of your ID showing all four corners 
 
Please send these to ***, and allow up to 48 hours for review and feedback. 

If you have any questions or need help with the process, our friendly support team is always here to assist: https://www.jackpotcity.co.za/contact-us 
 
We appreciate your understanding and thank you for choosing Jackpot City. We’re excited to have you with us and look forward to welcoming you back to the fun! 
 
Regards, 
The Jackpot City Care Team  
DD
Dd D's update22 Sept 2025, 14:22
Reviewer Update
I said i have uploaded and send all the required documents
DD
Dd D's update22 Sept 2025, 14:27
Reviewer Update
"and allow up to 48 hours" 🙄 i have sent those documents several times since last month and i didn't mention that my account is locked but i said my withdrawals are being rejected
DD
Dd D's update22 Sept 2025, 16:41
Reviewer Update
When did you receive those documents because i have been sending since last month and now i have sent them 4 days back again and i still need to wait for another 48 hours 🤷
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply23 Sept 2025, 06:15
Official
Hi Dd Daniels, 
 
Thank you for reaching out and sharing your concern. 

We apologize for the misunderstanding. After reviewing your account activity, we found that it is currently under a review due to violations of our terms and conditions. 

This measure is in place to help ensure compliance and fair play across our platform. You can find more details in our Terms and Conditions here: https://www.jackpotcity.co.za/terms-and-conditions 

Please note that we have received your documents and have escalated these documents for verification to our Account Review team. 
 
Kindly allow up to 48 hours for feedback. Once feedback is provided, we shall ensure to follow up with you and shall do our best to expedite the matter.
 
If you have any questions or need help with the process, our friendly support team is always here to assist: https://www.jackpotcity.co.za/contact-us 
 
We appreciate your understanding and thank you for choosing Jackpot City. We’re excited to have you with us and look forward to welcoming you back to the fun! 
 
Regards, 
The Jackpot City Care Team