1 reviews | Active since Sept 2020
With holding your funds for long periods
I went onto jackpot city casino. Made a small deposit and won a small amount. I made a withdrawal but because it was taking long to go into my account i reversed the withdrawal. Their website says the funds will be returned with in a few minutes. 10 hours later and I'm still waiting. On their live chat they tell you it could take 24 hours and then because you ask for more assistance they just end the conversation. There is then nothing you can do but wait 24 hours if you lucky it will be back if not they tell you to allow time for processing. It's ********. Other sites everything is done within minutes. Withdrawal and reversals.
Hi Bret,
Thank you for the review and allowing time for a reply from our team.
Please excuse the inconvenience caused and the frustration endured.
Our team is aware of the impact caused by the downtime experienced and would like to assure you that this wasn't intentional, as both parties stand to lose much, the organization's brand reputation, and obviously, your loyalty and faith in our product as a customer.
A solution is currently being discussed by higher members of the organization and will communicate explored remedies once an update is shared with the team.
Hope you find the above in order, and once again, please accept our apologies for the inconvenience caused.
Regards,
Jackpot City Care Team
Hi Bret,
Thank you for the review and allowing time for a reply from our team.
Please excuse the inconvenience caused and the frustration endured.
Our team is aware of the impact caused by the downtime experienced and would like to assure you that this wasn't intentional, as both parties stand to lose much, the organization's brand reputation, and obviously, your loyalty and faith in our product as a customer.
A solution is currently being discussed by higher members of the organization and will communicate explored remedies once an update is shared with the team.
Hope you find the above in order, and once again, please accept our apologies for the inconvenience caused.
Regards,
Jackpot City Care Team