JC
Josephine C
1 reviews | Active since Jan 2026
15 Jan 2026, 16:12
Widrawal problem
After winning l was told to wait for 24 to 48 hours for their hard working team to verify my account. I widrawing and money kept on stacking in widrawal tab the realased in to my account over and over again for months...recently l played again using the same winning to my luck l have won more money guess what? As l write the money is in showing In widrawal tab and customer care promised me theirs "hard working team" between 24-48 hours but still nothing. Im not sure if l will ever get that money from them .l have prove from all their customers care platforms
Helpful (0)
Replies (4)0
Replies (4)
Jackpot City Casino South Africa's replyOfficial
16 Jan 2026, 08:11Hi Josephine,
We thank you for your review - and a massive congratulations on your win! It's always great us to see how we can add more WOW to your experience!
Withdrawal processing times can vary depending on verification requirements and the payment method used, but we understand how frustrating delays can be and are continually working to improve this process. We’re pleased to inform you that the issue which was preventing your withdrawal from processing has now been successfully resolved. Thank you again for letting us know how we add more moments of WOW or how to better create that WOW for you!!
We are here for YOU!
Regards, Jackpot City Care
We thank you for your review - and a massive congratulations on your win! It's always great us to see how we can add more WOW to your experience!
Withdrawal processing times can vary depending on verification requirements and the payment method used, but we understand how frustrating delays can be and are continually working to improve this process. We’re pleased to inform you that the issue which was preventing your withdrawal from processing has now been successfully resolved. Thank you again for letting us know how we add more moments of WOW or how to better create that WOW for you!!
We are here for YOU!
Regards, Jackpot City Care
Best regards,
Jackpot City Casino South Africa's reply16 Jan 2026, 08:11
Official
Hi Josephine,
We thank you for your review - and a massive congratulations on your win! It's always great us to see how we can add more WOW to your experience!
Withdrawal processing times can vary depending on verification requirements and the payment method used, but we understand how frustrating delays can be and are continually working to improve this process. We’re pleased to inform you that the issue which was preventing your withdrawal from processing has now been successfully resolved. Thank you again for letting us know how we add more moments of WOW or how to better create that WOW for you!!
We are here for YOU!
Regards, Jackpot City Care
We thank you for your review - and a massive congratulations on your win! It's always great us to see how we can add more WOW to your experience!
Withdrawal processing times can vary depending on verification requirements and the payment method used, but we understand how frustrating delays can be and are continually working to improve this process. We’re pleased to inform you that the issue which was preventing your withdrawal from processing has now been successfully resolved. Thank you again for letting us know how we add more moments of WOW or how to better create that WOW for you!!
We are here for YOU!
Regards, Jackpot City Care
Best regards,
JC
Josephine C's updateReviewer Update
17 Jan 2026, 14:42Guess what ,My widrawal is back from the widrawal tab in to my account again. I really do not know what else to do or must l use Standardbank option?
You promise , You promised me that l will get my money. Im going to leave it like that in my account until you tell me what's the best option for me .l am disappointed
You promise , You promised me that l will get my money. Im going to leave it like that in my account until you tell me what's the best option for me .l am disappointed
JC
Josephine C's update17 Jan 2026, 14:42
Reviewer Update
Guess what ,My widrawal is back from the widrawal tab in to my account again. I really do not know what else to do or must l use Standardbank option?
You promise , You promised me that l will get my money. Im going to leave it like that in my account until you tell me what's the best option for me .l am disappointed
You promise , You promised me that l will get my money. Im going to leave it like that in my account until you tell me what's the best option for me .l am disappointed
JC
Josephine C's updateReviewer Update
17 Jan 2026, 18:32Im writing to let everyone who is reading this that My money has finally reflected. THANK YOU JACKPOTCITY!
Surely everything happens for a reason all the delays ended up with " BIG AMOUNT " in my bank account. Im happy shem
Surely everything happens for a reason all the delays ended up with " BIG AMOUNT " in my bank account. Im happy shem
JC
Josephine C's update17 Jan 2026, 18:32
Reviewer Update
Im writing to let everyone who is reading this that My money has finally reflected. THANK YOU JACKPOTCITY!
Surely everything happens for a reason all the delays ended up with " BIG AMOUNT " in my bank account. Im happy shem
Surely everything happens for a reason all the delays ended up with " BIG AMOUNT " in my bank account. Im happy shem
Jackpot City Casino South Africa's replyOfficial
19 Jan 2026, 09:44Hi Josephine,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! Our team would like to thank you for taking the time to answer our call. We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else. We are here for YOU!
Regards, Jackpot City Care
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! Our team would like to thank you for taking the time to answer our call. We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else. We are here for YOU!
Regards, Jackpot City Care
Best regards,
Jackpot City Casino South Africa's reply19 Jan 2026, 09:44
Official
Hi Josephine,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! Our team would like to thank you for taking the time to answer our call. We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else. We are here for YOU!
Regards, Jackpot City Care
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! Our team would like to thank you for taking the time to answer our call. We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else. We are here for YOU!
Regards, Jackpot City Care
Best regards,