FG
Finesse G
1 reviews | Active since Mar 2024
14 Aug 2024, 15:10
Very Disappointed 😞 and unhappy
I also joined them and did my deposit after a couple of days which they sed they will Match your deposit wit the same amount. No where does it stake that you any have a day or so then they will Match your amount you have deposit. After I spoke to 2 concoltants they sed to me you have to do it in a certain amount of days. Hence no where does it state that you only have a certain amount of time on their welcome page. Very disappointed.
Helpful (0)
Replies (8)0
Replies (8)
Jackpot City Casino South Africa's replyOfficial
16 Aug 2024, 12:23Hi Finesse,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review.
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply16 Aug 2024, 12:23
Official
Hi Finesse,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review.
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's replyOfficial
30 Aug 2024, 12:46Hi Finesse,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Kindly note that we have been trying to contact you on the registered details regarding your welcome offer.
We are happy to confirm that your deposit match offer has been credited to your account, just remember that you have a play through target to meet of 10X the deposited amount in order for this Bonus to flush through to your cash balance, where you will be able to decide if you want to continue to wager or withdraw.
Kindly note that we have been trying to contact you on the registered details regarding your welcome offer.
We are happy to confirm that your deposit match offer has been credited to your account, just remember that you have a play through target to meet of 10X the deposited amount in order for this Bonus to flush through to your cash balance, where you will be able to decide if you want to continue to wager or withdraw.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
We are here for YOU!
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply30 Aug 2024, 12:46
Official
Hi Finesse,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Kindly note that we have been trying to contact you on the registered details regarding your welcome offer.
We are happy to confirm that your deposit match offer has been credited to your account, just remember that you have a play through target to meet of 10X the deposited amount in order for this Bonus to flush through to your cash balance, where you will be able to decide if you want to continue to wager or withdraw.
Kindly note that we have been trying to contact you on the registered details regarding your welcome offer.
We are happy to confirm that your deposit match offer has been credited to your account, just remember that you have a play through target to meet of 10X the deposited amount in order for this Bonus to flush through to your cash balance, where you will be able to decide if you want to continue to wager or withdraw.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
We are here for YOU!
Regards,
Jackpot City Care
FG
Finesse G's updateReviewer Update
01 Sept 2024, 11:42Just explain to me how do you get R125.00 if I have deposit R500.00 then the bonus money is suppose to be R500.00 not R125.00 or is that how you lie and rob people of their bonuses??
FG
Finesse G's update01 Sept 2024, 11:42
Reviewer Update
Just explain to me how do you get R125.00 if I have deposit R500.00 then the bonus money is suppose to be R500.00 not R125.00 or is that how you lie and rob people of their bonuses??
Jackpot City Casino South Africa's replyOfficial
02 Sept 2024, 07:41Hi Finesse,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Kindly note that the full amount of R500 was credited to your account this was done as per the terms and conditions on the bonus offer.
All Bonuses are allocated individually. this meaning that only one bonus will be credited at a time. as in your case you had R500 added in increments of R125 this was added four times to your account.
Each time you had completed the wagering the next bonus of R125 was added till this wagering was met in full. There after the bonus got flashed to your cash balance as you continued to wager.
To get a full view of this please check this from your transaction summary on your account. We hope that this information provides clarity as to how the bonus credit offer works.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
Kindly note that the full amount of R500 was credited to your account this was done as per the terms and conditions on the bonus offer.
All Bonuses are allocated individually. this meaning that only one bonus will be credited at a time. as in your case you had R500 added in increments of R125 this was added four times to your account.
Each time you had completed the wagering the next bonus of R125 was added till this wagering was met in full. There after the bonus got flashed to your cash balance as you continued to wager.
To get a full view of this please check this from your transaction summary on your account. We hope that this information provides clarity as to how the bonus credit offer works.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
We are here for YOU!
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply02 Sept 2024, 07:41
Official
Hi Finesse,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Kindly note that the full amount of R500 was credited to your account this was done as per the terms and conditions on the bonus offer.
All Bonuses are allocated individually. this meaning that only one bonus will be credited at a time. as in your case you had R500 added in increments of R125 this was added four times to your account.
Each time you had completed the wagering the next bonus of R125 was added till this wagering was met in full. There after the bonus got flashed to your cash balance as you continued to wager.
To get a full view of this please check this from your transaction summary on your account. We hope that this information provides clarity as to how the bonus credit offer works.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
Kindly note that the full amount of R500 was credited to your account this was done as per the terms and conditions on the bonus offer.
All Bonuses are allocated individually. this meaning that only one bonus will be credited at a time. as in your case you had R500 added in increments of R125 this was added four times to your account.
Each time you had completed the wagering the next bonus of R125 was added till this wagering was met in full. There after the bonus got flashed to your cash balance as you continued to wager.
To get a full view of this please check this from your transaction summary on your account. We hope that this information provides clarity as to how the bonus credit offer works.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
We are here for YOU!
Regards,
Jackpot City Care
FG
Finesse G's updateReviewer Update
02 Sept 2024, 13:47I have only received one Time R125.00 go and have a look in my transaction history and show me where the rest is. I have only received it on the 20th of August 2024 time 13:08:08 and never again.
FG
Finesse G's update02 Sept 2024, 13:47
Reviewer Update
I have only received one Time R125.00 go and have a look in my transaction history and show me where the rest is. I have only received it on the 20th of August 2024 time 13:08:08 and never again.
Jackpot City Casino South Africa's replyOfficial
02 Sept 2024, 14:37Hi Finesse,
We thank you for your review and another opportunity for us to assist you.
Kindly note that the deposit match bonus credited to your account, was done as follows.
Kindly note that the deposit match bonus credited to your account, was done as follows.
2024-08-30 13:08:08 Assign Bonus R 125.00 Yes MissedComp_30081#1
2024-09-01 13:21:55 Assign Bonus R 125.00 Yes MissedComp_30081#2
2024-09-01 16:52:02 Assign Bonus R 125.00 Yes MissedComp_30081#3
2024-09-01 17:15:44 Assign Bonus R 125.00 Yes MissedComp_30081#4
This was taken directly from your account transaction summary please review this as per the details on each credited as shown above.
This was taken directly from your account transaction summary please review this as per the details on each credited as shown above.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
We are here for YOU!
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply02 Sept 2024, 14:37
Official
Hi Finesse,
We thank you for your review and another opportunity for us to assist you.
Kindly note that the deposit match bonus credited to your account, was done as follows.
Kindly note that the deposit match bonus credited to your account, was done as follows.
2024-08-30 13:08:08 Assign Bonus R 125.00 Yes MissedComp_30081#1
2024-09-01 13:21:55 Assign Bonus R 125.00 Yes MissedComp_30081#2
2024-09-01 16:52:02 Assign Bonus R 125.00 Yes MissedComp_30081#3
2024-09-01 17:15:44 Assign Bonus R 125.00 Yes MissedComp_30081#4
This was taken directly from your account transaction summary please review this as per the details on each credited as shown above.
This was taken directly from your account transaction summary please review this as per the details on each credited as shown above.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
We are here for YOU!
Regards,
Jackpot City Care
FG
Finesse G's updateReviewer Update
03 Sept 2024, 21:23Thanks will have a look at that but explain one thing how can you just make my money less??
I had over R900.00 I went into another game here I start wit R800.00 I went out of that game there I start with R500.00??? Explain where did the money just dissappear to
I had over R900.00 I went into another game here I start wit R800.00 I went out of that game there I start with R500.00??? Explain where did the money just dissappear to
FG
Finesse G's update03 Sept 2024, 21:23
Reviewer Update
Thanks will have a look at that but explain one thing how can you just make my money less??
I had over R900.00 I went into another game here I start wit R800.00 I went out of that game there I start with R500.00??? Explain where did the money just dissappear to
I had over R900.00 I went into another game here I start wit R800.00 I went out of that game there I start with R500.00??? Explain where did the money just dissappear to
Jackpot City Casino South Africa's replyOfficial
04 Sept 2024, 08:19Hi Finesse,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Please note that regarding the balance on your account this was due to an unforeseen technical error that resulted in a delay on your transactional data.
This means that there was a delay on the credit (payout) of the session, this has since been fixed and the balance display should be updated.
What happened on your account is that you wagered and the payouts from the winning wagers was credited after the wagers (bets) had been completed.
Kindly have a look at your transactional history from your account to view this information.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
Please note that regarding the balance on your account this was due to an unforeseen technical error that resulted in a delay on your transactional data.
This means that there was a delay on the credit (payout) of the session, this has since been fixed and the balance display should be updated.
What happened on your account is that you wagered and the payouts from the winning wagers was credited after the wagers (bets) had been completed.
Kindly have a look at your transactional history from your account to view this information.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply04 Sept 2024, 08:19
Official
Hi Finesse,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Please note that regarding the balance on your account this was due to an unforeseen technical error that resulted in a delay on your transactional data.
This means that there was a delay on the credit (payout) of the session, this has since been fixed and the balance display should be updated.
What happened on your account is that you wagered and the payouts from the winning wagers was credited after the wagers (bets) had been completed.
Kindly have a look at your transactional history from your account to view this information.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
Please note that regarding the balance on your account this was due to an unforeseen technical error that resulted in a delay on your transactional data.
This means that there was a delay on the credit (payout) of the session, this has since been fixed and the balance display should be updated.
What happened on your account is that you wagered and the payouts from the winning wagers was credited after the wagers (bets) had been completed.
Kindly have a look at your transactional history from your account to view this information.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
Regards,
Jackpot City Care