MM
Mmatsatsi M
1 reviews | Active since Mar 2026
30 Mar 2026, 13:52
Unsatisfactory withdrawal time
I have made a withdrawal however I have not received my instant money number and pin. When we deposit the money reflects immediately but when you withdraw it feels like you have to beg for them to process within reasonable time lines.
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Replies (1)Jackpot City Casino South Africa's replyOfficial
31 Mar 2026, 07:41Hi Mmatsatsi, Thanks so much for reaching out - and congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us. We’ve checked your withdrawal request, and we’re happy to confirm that it’s processed within our standard timeframe. Your Instant Money voucher number and PIN are automatically sent via SMS once the withdrawal is finalized. Thanks again for choosing Jackpot City! We’re so excited to have you on board and can’t wait to see what your next spin brings. If you need anything at all, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us Wishing you more wins and nonstop fun, The Jackpot City Care Team
Jackpot City Casino South Africa's reply31 Mar 2026, 07:41
Official
Hi Mmatsatsi, Thanks so much for reaching out - and congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us. We’ve checked your withdrawal request, and we’re happy to confirm that it’s processed within our standard timeframe. Your Instant Money voucher number and PIN are automatically sent via SMS once the withdrawal is finalized. Thanks again for choosing Jackpot City! We’re so excited to have you on board and can’t wait to see what your next spin brings. If you need anything at all, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us Wishing you more wins and nonstop fun, The Jackpot City Care Team
