LM
Lebohang M
1 reviews | Active since Apr 2026
01 Apr 2026, 11:00
Unsatisfactory withdrawal time
Unsatisfactory withdrawal time I have made a withdrawal however I have not received my instant money number and pin. When we deposit the money reflects immediately but when you withdraw it feels like you have to beg for them to process within reasonable time lines.
Helpful (0)
Replies (3)0
Replies (3)
Jackpot City Casino South Africa's replyOfficial
01 Apr 2026, 17:29Hi Lebohang,
Thanks so much for reaching out - and congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.
We’ve checked your withdrawal request, and we’re happy to confirm that it’s processed within our standard timeframe. Your Instant Money voucher number and PIN are automatically sent via SMS once the withdrawal is finalized.
Thanks again for choosing Jackpot City! We’re so excited to have you on board and can’t wait to see what your next spin brings.
If you need anything at all, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us
Wishing you more wins and nonstop fun,
The Jackpot City Care Team
Jackpot City Casino South Africa's reply01 Apr 2026, 17:29
Official
Hi Lebohang,
Thanks so much for reaching out - and congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.
We’ve checked your withdrawal request, and we’re happy to confirm that it’s processed within our standard timeframe. Your Instant Money voucher number and PIN are automatically sent via SMS once the withdrawal is finalized.
Thanks again for choosing Jackpot City! We’re so excited to have you on board and can’t wait to see what your next spin brings.
If you need anything at all, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us
Wishing you more wins and nonstop fun,
The Jackpot City Care Team
LM
Lebohang M's updateReviewer Update
01 Apr 2026, 17:51But it's been way too long and still I haven't received my winnings even after you guys rep**** to my review
LM
Lebohang M's update01 Apr 2026, 17:51
Reviewer Update
But it's been way too long and still I haven't received my winnings even after you guys rep**** to my review
Jackpot City Casino South Africa's replyOfficial
02 Apr 2026, 09:13Hi Lebohang,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Our team would like to thank you for taking the time to answer our call.
As discussed, we will follow up with you and provide feedback regarding the matters noted in our earlier call. Your patience is appreciated while we work to address your concerns.
As discussed, we will follow up with you and provide feedback regarding the matters noted in our earlier call. Your patience is appreciated while we work to address your concerns.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
We are here for YOU!
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply02 Apr 2026, 09:13
Official
Hi Lebohang,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Our team would like to thank you for taking the time to answer our call.
As discussed, we will follow up with you and provide feedback regarding the matters noted in our earlier call. Your patience is appreciated while we work to address your concerns.
As discussed, we will follow up with you and provide feedback regarding the matters noted in our earlier call. Your patience is appreciated while we work to address your concerns.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else.
We are here for YOU!
Regards,
Jackpot City Care