MN
Mandy N
1 reviews | Active since Jun 2024
04 Mar 2025, 19:43
Un
My was hacked , I asked JPC to lock the account and remove the number that was under my account. They blocked my account. They requested a picture with my ID …. I sent it to them… requested other information in order to unlock the account… I sent all the info… its been two weeks with no assistance… I keep getting messages saying within 48hrs and its been two weeks alreadyyyyyy!!!! My account is still locked.
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Replies (3)0
Replies (3)
Jackpot City Casino South Africa's replyOfficial
05 Mar 2025, 07:37Hi Mandy,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review.
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply05 Mar 2025, 07:37
Official
Hi Mandy,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review.
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's replyOfficial
06 Mar 2025, 10:12 Hi Mandy,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
May you kindly provide us with a copy of your ID as we have received your selfie.
Once we have this document, we will attach it to the escalation sent to have the account status review
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
May you kindly provide us with a copy of your ID as we have received your selfie.
Once we have this document, we will attach it to the escalation sent to have the account status review
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply06 Mar 2025, 10:12
Official
Hi Mandy,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
May you kindly provide us with a copy of your ID as we have received your selfie.
Once we have this document, we will attach it to the escalation sent to have the account status review
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
May you kindly provide us with a copy of your ID as we have received your selfie.
Once we have this document, we will attach it to the escalation sent to have the account status review
Regards,
Jackpot City Care
Jackpot City Casino South Africa's replyOfficial
07 Mar 2025, 07:42 Hi Mandy,
We thank you for your review, and for your feedback.
Please note that we are still working on having this matter resolved and once this has been concluded we will provide you with an update.
Regards,
We thank you for your review, and for your feedback.
Please note that we are still working on having this matter resolved and once this has been concluded we will provide you with an update.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply07 Mar 2025, 07:42
Official
Hi Mandy,
We thank you for your review, and for your feedback.
Please note that we are still working on having this matter resolved and once this has been concluded we will provide you with an update.
Regards,
We thank you for your review, and for your feedback.
Please note that we are still working on having this matter resolved and once this has been concluded we will provide you with an update.
Regards,
Jackpot City Care