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Thato M
1 reviews | Active since Jan 2017
07 Jul 2025, 15:32
The worst player experience
The worst better yet, I haven't been able to access my account for months, now that I attempt to actually get it sorted, I requested for a number update, and I was advised it's been done, I then received an sms the next day that my number is updated and that I should get a prompt to reset my password. Tried that and still I can't access my account, the call centre is of no help either, response time to live chats is a disaster.
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Replies (3)0
Replies (3)
Jackpot City Casino South Africa's replyOfficial
07 Jul 2025, 16:39 Hi Thato, We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review. Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you. Regards, Jackpot City Care
Jackpot City Casino South Africa's reply07 Jul 2025, 16:39
Official
Hi Thato, We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review. Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you. Regards, Jackpot City Care
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Thato M's updateReviewer Update
08 Jul 2025, 13:48After receiving a call from one of the JPC representatives assuring me that my account has been sorted out, I can confirm that I am now able to access my JPC account with no issues at all.
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Thato M's update08 Jul 2025, 13:48
Reviewer Update
After receiving a call from one of the JPC representatives assuring me that my account has been sorted out, I can confirm that I am now able to access my JPC account with no issues at all.
Jackpot City Casino South Africa's replyOfficial
08 Jul 2025, 15:50Hi Thato, Thank you for your response.
Kindly note this to confirm the resolution of this matter. Thank you for your patience and for allowing us the opportunity to resolve this for you. Regards, Jackpot City Care
Kindly note this to confirm the resolution of this matter. Thank you for your patience and for allowing us the opportunity to resolve this for you. Regards, Jackpot City Care
Jackpot City Casino South Africa's reply08 Jul 2025, 15:50
Official
Hi Thato, Thank you for your response.
Kindly note this to confirm the resolution of this matter. Thank you for your patience and for allowing us the opportunity to resolve this for you. Regards, Jackpot City Care
Kindly note this to confirm the resolution of this matter. Thank you for your patience and for allowing us the opportunity to resolve this for you. Regards, Jackpot City Care