AJ
Angela Jo-anne

1 reviews | Active since Jul 2021

17 Nov 2025, 06:43

Still have not been rewarded as promised by advertising

This is now the 3rd weekend that I have not been allocated my rewards & no one has contacted me or given any attention to my complaint. For a relatively big company, I honestly find that despicable. So once again can I please get back my total amounts spent wagering on your platform for empty promises advertised by your organisation or can my free spins & daily wheel spins be allocated accordingly... I suggest that a full recon is done on my account by yourselves & the offer's advertised on promotions be rightfully allocated not in parts but complete all at once ..... It's now very inconveniently ********* & disheartening. Should this not be resolved by close of business today, I will post my unpleasant experience, along with all relevant screenshots & communication between your organisation support channel & myself, on every single social media platforms & I will contact all relevant monitoring & compliance councils necessary, until you honour your promotional terms offered & advertised

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Replies (3)
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply17 Nov 2025, 08:29
Official
Hi Angela,
 
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! 
 
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you. 
 
Regards, 
Jackpot City Care 
AJ
Angela Jo-anne's update18 Nov 2025, 10:52
Reviewer Update
And I still have not received any word back regarding my issue's with this organisation
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply19 Nov 2025, 07:10
Official
Hi Angela, 
 
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! 
 
A reply has been sent directly to you via email with feedback. 
 
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us. 
 
Regards, 
Jackpot City Care