Regret the day I signed up for jackpot city, and their slow withdrawal system and staff

I just want to say how deeply disappointed I am with jackpot city, one again, firstly for their poor live support agents, specifically agent Anati, and Agent Junior, who was of no help, very poor customer service from them both, And the main problem is your withdrawals team and withdrawal system that is so slow , I withdrew a R180 at 17:32:22 on 24 of October 2025, I am verified and fica'd, but the issue was my withdrawal was on pending for hours and hours , I opted in for all promotions, I reversed my funds little by little, getting impatient by the long wait of the payout, I then ended up playing out the whole R180 and even more,I wagered R100 no wheel , I did the R50 wager get 10 free spins, didn't get it either, I'm so tired of this issues and problems at jackpot city, and I'm afraid I won't want to continue supporting their business any further , because I am not valued and treated like a customer should .....I will rather go play at other casinos with faster payouts and more helpful support agents, without attitudes, I'm just regret depositing and even supporting jackpot city 😭😭😭