SK
Stefan K
1 reviews | Active since Jun 2025
20 Jun 2025, 14:00
Quick to take money, no chance to withdraw
Quick in taking your money, but impossible to withdraw…
It took more than a month to verify my documents, and now for days I’m trying to withdraw my winnings and the only think I’m hearing is “Wait another 24hours”.
All my documents have been verified and when trying to withdraw it says “investigating” - after 24 hours I get a message saying my bank details couldn’t be verified. So I have to start the whole process again.
It seems that this is deliberate and if I am unable to withdraw my winnings this time, I will take this further…
Helpful (0)
Replies (4)0
Replies (4)
Jackpot City Casino South Africa's replyOfficial
20 Jun 2025, 14:32Hi Stefan,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review.
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply20 Jun 2025, 14:32
Official
Hi Stefan,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review.
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's replyOfficial
20 Jun 2025, 17:12Hi Stefan,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Our team has tried to reach out to you via call but sadly we have not been able to reach you.
Our team has tried to reach out to you via call but sadly we have not been able to reach you.
Kindly note that your withdrawal has successfully completed.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply20 Jun 2025, 17:12
Official
Hi Stefan,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Our team has tried to reach out to you via call but sadly we have not been able to reach you.
Our team has tried to reach out to you via call but sadly we have not been able to reach you.
Kindly note that your withdrawal has successfully completed.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us.
Regards,
Jackpot City Care
SK
Stefan K's updateReviewer Update
11 Jul 2025, 15:11And again, we are in the same predicament - made a withdrawal, 48hrs have passed… still “investigating” and always the same answer, wait another 24hrs, wait another 48hrs…
I understand that there are legal and safety procedures to follow, but I don’t understand how a fully verified account always has to wait for days to withdraw their winnings, and ends up hunting your poor support agents.
Also, it still tells me “bank details couldn’t be verified” and only after a few tries it gets to the investigation stage… this is frustrating…
Update 11/07/25
My withdrawal was cancelled - back in my players account, I DON’T WANT IT THERE!
After days of waiting I uploaded another bank verification document for an additional account, which still hasn’t been processed - and now I am getting blamed by your support department, that I am the issue for doing so? And I can’t get my money, because I am not verified?
I was fully verified before I uploaded the document and requested the withdrawal … why does it have to be so frustratingly difficult to withdraw funds… other providers do so much better, without the hassle of waiting days and days for the funds to be paid out… do better!
I understand that there are legal and safety procedures to follow, but I don’t understand how a fully verified account always has to wait for days to withdraw their winnings, and ends up hunting your poor support agents.
Also, it still tells me “bank details couldn’t be verified” and only after a few tries it gets to the investigation stage… this is frustrating…
Update 11/07/25
My withdrawal was cancelled - back in my players account, I DON’T WANT IT THERE!
After days of waiting I uploaded another bank verification document for an additional account, which still hasn’t been processed - and now I am getting blamed by your support department, that I am the issue for doing so? And I can’t get my money, because I am not verified?
I was fully verified before I uploaded the document and requested the withdrawal … why does it have to be so frustratingly difficult to withdraw funds… other providers do so much better, without the hassle of waiting days and days for the funds to be paid out… do better!
SK
Stefan K's update11 Jul 2025, 15:11
Reviewer Update
And again, we are in the same predicament - made a withdrawal, 48hrs have passed… still “investigating” and always the same answer, wait another 24hrs, wait another 48hrs…
I understand that there are legal and safety procedures to follow, but I don’t understand how a fully verified account always has to wait for days to withdraw their winnings, and ends up hunting your poor support agents.
Also, it still tells me “bank details couldn’t be verified” and only after a few tries it gets to the investigation stage… this is frustrating…
Update 11/07/25
My withdrawal was cancelled - back in my players account, I DON’T WANT IT THERE!
After days of waiting I uploaded another bank verification document for an additional account, which still hasn’t been processed - and now I am getting blamed by your support department, that I am the issue for doing so? And I can’t get my money, because I am not verified?
I was fully verified before I uploaded the document and requested the withdrawal … why does it have to be so frustratingly difficult to withdraw funds… other providers do so much better, without the hassle of waiting days and days for the funds to be paid out… do better!
I understand that there are legal and safety procedures to follow, but I don’t understand how a fully verified account always has to wait for days to withdraw their winnings, and ends up hunting your poor support agents.
Also, it still tells me “bank details couldn’t be verified” and only after a few tries it gets to the investigation stage… this is frustrating…
Update 11/07/25
My withdrawal was cancelled - back in my players account, I DON’T WANT IT THERE!
After days of waiting I uploaded another bank verification document for an additional account, which still hasn’t been processed - and now I am getting blamed by your support department, that I am the issue for doing so? And I can’t get my money, because I am not verified?
I was fully verified before I uploaded the document and requested the withdrawal … why does it have to be so frustratingly difficult to withdraw funds… other providers do so much better, without the hassle of waiting days and days for the funds to be paid out… do better!
Jackpot City Casino South Africa's replyOfficial
18 Jul 2025, 16:25Hi Stefan,
Thank you for reaching out and bringing this to our attention.
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the inconvenience you experienced while attempting to request a withdrawal. This was due to a technical issue on our end related to account verification, which has now been fully resolved.
We truly appreciate your patience during this time and are optimistic that your experience moving forward will be smooth and enjoyable. Should you encounter any further issues or have any questions, please do not hesitate to contact us — we’re here to help and committed to ensuring your satisfaction.
Thank you for letting us know how we add more moments of WOW or how to better create that WOW for you!!
Thank you for letting us know how we add more moments of WOW or how to better create that WOW for you!!
We are here for YOU!
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us.
Kind regards,
Jackpot City Care
Jackpot City Casino South Africa's reply18 Jul 2025, 16:25
Official
Hi Stefan,
Thank you for reaching out and bringing this to our attention.
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the inconvenience you experienced while attempting to request a withdrawal. This was due to a technical issue on our end related to account verification, which has now been fully resolved.
We truly appreciate your patience during this time and are optimistic that your experience moving forward will be smooth and enjoyable. Should you encounter any further issues or have any questions, please do not hesitate to contact us — we’re here to help and committed to ensuring your satisfaction.
Thank you for letting us know how we add more moments of WOW or how to better create that WOW for you!!
Thank you for letting us know how we add more moments of WOW or how to better create that WOW for you!!
We are here for YOU!
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us.
Kind regards,
Jackpot City Care