RR
Rossouw R
1 reviews | Active since Oct 2018
20 Feb 2026, 07:01
Poor service
People dont deposit money in when you win and withdrawl you need to wait for your money customer cure is very rude its now going for 3 days and im still waiting for my withdrawl and its small my advise to people play Hollywood Bets there pay out is less then 5 min
Helpful (0)
Replies (5)0
Replies (5)
Jackpot City Casino South Africa's replyOfficial
20 Feb 2026, 08:15Hi Rossouw,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply20 Feb 2026, 08:15
Official
Hi Rossouw,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's replyOfficial
20 Feb 2026, 14:44Hi Rossouw,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have tried reaching out to you, sadly to no avail.
Kindly advise on a suitable time or an alternative number for us to contact you to discuss the matter further.
Your response will be greatly appreciated.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply20 Feb 2026, 14:44
Official
Hi Rossouw,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have tried reaching out to you, sadly to no avail.
Kindly advise on a suitable time or an alternative number for us to contact you to discuss the matter further.
Your response will be greatly appreciated.
Regards,
Jackpot City Care
RR
Rossouw R's updateReviewer Update
23 Feb 2026, 04:13Its now 5 days and you still didnt pay me out its ok keep my winnings if it makes you happy i will never play again
RR
Rossouw R's update23 Feb 2026, 04:13
Reviewer Update
Its now 5 days and you still didnt pay me out its ok keep my winnings if it makes you happy i will never play again
Jackpot City Casino South Africa's replyOfficial
23 Feb 2026, 07:56Hi Rossouw,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have previously tried reaching out to you, sadly to no avail.
One of our consultants will contact you today between 09h00 and 17h00 to assist address your concerns.
One of our consultants will contact you today between 09h00 and 17h00 to assist address your concerns.
Your response will be greatly appreciated.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply23 Feb 2026, 07:56
Official
Hi Rossouw,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have previously tried reaching out to you, sadly to no avail.
One of our consultants will contact you today between 09h00 and 17h00 to assist address your concerns.
One of our consultants will contact you today between 09h00 and 17h00 to assist address your concerns.
Your response will be greatly appreciated.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's replyOfficial
23 Feb 2026, 10:54Hi Rossouw,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
A reply has been sent directly to you via email in resolution of your review.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply23 Feb 2026, 10:54
Official
Hi Rossouw,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
A reply has been sent directly to you via email in resolution of your review.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us.
Regards,
Jackpot City Care