BK
Bhekithemba K
1 reviews | Active since Mar 2025
28 May 2025, 10:50
Poor service
What a let down and poor service for a newcomer . I joined Jackpotcity casino last week. On the 26th with is Monday I uploaded my bank statement as proof of verification. Today is the 28th , which is 48 hours since my upload but still my bank account is not verified. Now I even made a withdrawal, I wonder when I will be paid if verification is still not done, also their chat is non existent, I waited 2 hours without a consultant. What a poor service. Funny how it's quick to deposit but takes forever to do other things.
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Replies (2)
Jackpot City Casino South Africa's replyOfficial
28 May 2025, 11:15Hi Bhekithemba,
We thank you for your review and for another opportunity for us to see how we can add more WOW to your experience!
Kindly note that the requested withdrawal is currently in process.
We can confirm that you requested or made this transaction last night. Please note that this can take up to 24 hours.
We can confirm that you requested or made this transaction last night. Please note that this can take up to 24 hours.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply28 May 2025, 11:15
Official
Hi Bhekithemba,
We thank you for your review and for another opportunity for us to see how we can add more WOW to your experience!
Kindly note that the requested withdrawal is currently in process.
We can confirm that you requested or made this transaction last night. Please note that this can take up to 24 hours.
We can confirm that you requested or made this transaction last night. Please note that this can take up to 24 hours.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's replyOfficial
28 May 2025, 12:08Hi Bhekithemba,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Our team has tried to reach out to you via call but sadly we have not been able to reach you. Let us know if there is a more suitable time for us to try again and we will reach out to you during that time.
Thank you again for letting us know how we add more moments of WOW or how to better create that WOW for you!!
Thank you again for letting us know how we add more moments of WOW or how to better create that WOW for you!!
We are here for YOU!
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply28 May 2025, 12:08
Official
Hi Bhekithemba,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
Our team has tried to reach out to you via call but sadly we have not been able to reach you. Let us know if there is a more suitable time for us to try again and we will reach out to you during that time.
Thank you again for letting us know how we add more moments of WOW or how to better create that WOW for you!!
Thank you again for letting us know how we add more moments of WOW or how to better create that WOW for you!!
We are here for YOU!
Regards,
Jackpot City Care