bP
bridget P

1 reviews | Active since Mar 2022

12 Oct 2026, 05:34

Pathetic service

Been waiting for my withdrawal and they are so slow to pay up nor respond. I need my withdraw please ! Terrible service!

0
Replies (4)
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply12 Oct 2026, 10:16
Official

Hi Bridget, 

 

Thanks so much for reaching out and congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us. 

We’ve checked your recent withdrawal requests, and we’re happy to confirm they have all been timeously processed within our standard timeframe of up to 48 hours, depending on your payment method.

As one of our valued players, we want to thank you for your loyalty! Your continued support means the world to us, and we’re always looking for ways to make your experience even more rewarding.

Thanks again for choosing Jackpot City! We’re so excited to see what your next spin brings.

If you need anything at all, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us 

 

Wishing you more wins and nonstop fun, 

The Jackpot City Care Team 

bP
bridget P's update12 Oct 2026, 23:57
Reviewer Update
Why do you have to lie it’s been over 48 hours only one payment of R8000 for the 9th October at9:43 pm was cleared into my account. The other one has not cleared yet for the 10th of October @6:01 pm the same amount of R8000! Please pay in my account as soon as possible! This is unacceptable!
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply13 Oct 2026, 09:58
Official

Hi Bridget,

We’ve checked your withdrawal request, and we’re happy to confirm that the second R8000 was paid out to your bank account within our standard timeframe of up to 48 hours.

Kindly note that your withdrawal was processed during the weekend, therefore, may you please bare in mind that banks do tend to operate slower on weekends and only release funds in the first 48 business hours of the working week.

If you still have not received your withdrawal from your bank after tomorrow, may you please send us your bank statement from the date you requested your withdrawal until the current date to us either via live chat or to our email - "***" so we may escalate for a withdrawal trace for you. 

Thanks again for choosing Jackpot City! We’re so excited to have you on board and can’t wait to see what your next spin brings.

If you need anything at all, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us

Wishing you more wins and nonstop fun,

The Jackpot City Care Team

bP
bridget P's update16 Oct 2026, 06:50
Reviewer Update
I truly don’t understand what’s so had with your team I sent emails and statements showing that only one withdrawal was paid in my account. I had 2 withdrawals of R8000, one on the 9th of October and the other on the 10th you people only paid one and you want to ignore the other one! Which is totally unacceptable! That’s theft! I have sent all the proof to your emails but no one seems to read! Please pay my other R800 it’s annoying now and frustrating!