Not recieving free spins according to terms and conditions

I’m so beyond disappointed with Jackpot City. I participated in their "weekend" promotion, followed every rule to the letter made the qualifying deposit, wagered more than required, and opted in as instructed. According to their own Terms of Service, the 20 Free Spins for Wealth In were supposed to be credited instantly, or within 24 hours at most. WAfain it takes longer than 24h this is now the second time i have to wait so long to receivey free spinll, it’s now been 24 HOURS, and I’ve still received nothing. Despite reaching out to support multiple times , all I got was repeated delays and the same excuse: “Why cant technicaljust load the spins for me now..” If you know there’s a technical problem, fix it or don’t run the promotion. Don’t keep stringing your players along while breaking your own promises. It’s frustrating and completely unprofessional. No free spins. No compensation. No resolution. Just empty waiting and excuses. This is false advertising and gross negligence. I’ve lost all trust in Jackpot City. I wouldn’t recommend this platform to anyone until they start honoring their own promotions or at least communicate honestly and offer proper compensation when they fail.