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elysia B
1 reviews | Active since Oct 2013
11 Apr 2026, 10:59
No pin for withdrawals
No pin received for cashsend withdrawal and no place to contact anyone regarding this. Very frustrating
Helpful (0)
Replies (4)0
Replies (4)
Jackpot City Casino South Africa's replyOfficial
13 Apr 2026, 09:55Hi Elysia, Thank you for your review and for your patience in awaiting a follow-up from us. We have tried reaching out to you, sadly to no avail. Kindly advise on a suitable time or an alternative number for us to contact you to discuss the matter further. Your response will be greatly appreciated. Regards, Jackpot City Care
Jackpot City Casino South Africa's reply13 Apr 2026, 09:55
Official
Hi Elysia, Thank you for your review and for your patience in awaiting a follow-up from us. We have tried reaching out to you, sadly to no avail. Kindly advise on a suitable time or an alternative number for us to contact you to discuss the matter further. Your response will be greatly appreciated. Regards, Jackpot City Care
Jackpot City Casino South Africa's replyOfficial
13 Apr 2026, 13:00Hi Elysia, Thank you for your response. An SMS has been sent to the mobile number linked to your account to confirm the resolution of this matter.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us Regards, Jackpot City Care
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us Regards, Jackpot City Care
Jackpot City Casino South Africa's reply13 Apr 2026, 13:00
Official
Hi Elysia, Thank you for your response. An SMS has been sent to the mobile number linked to your account to confirm the resolution of this matter.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us Regards, Jackpot City Care
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us Regards, Jackpot City Care
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elysia B's updateReviewer Update
13 Apr 2026, 14:03Thank you very much. A suggestion for future, to avoid all these negative reviews regarding cash send pins, why not just send the pin when the cashsend is done. Your sight will get much better reviews.
Kind regards
E
Kind regards
E
eB
elysia B's update13 Apr 2026, 14:03
Reviewer Update
Thank you very much. A suggestion for future, to avoid all these negative reviews regarding cash send pins, why not just send the pin when the cashsend is done. Your sight will get much better reviews.
Kind regards
E
Kind regards
E
Jackpot City Casino South Africa's replyOfficial
13 Apr 2026, 15:22Hi Elysia,
Thank you for your feedback and for taking the time to share your suggestion with us.
We would like to confirm that the Cash Send pin is in fact sent automatically once the Cash Send transaction is successfully completed. However, we do acknowledge that on rare occasions there may be technical hiccups that can delay this process. Please rest assured that our team actively monitors these instances and is continuously working on improving the system to ensure a smoother and more reliable experience for our customers.
We appreciate your understanding and your constructive input, as feedback like this helps us identify areas where we can further enhance our service.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us Regards, Jackpot City Care
Thank you for your feedback and for taking the time to share your suggestion with us.
We would like to confirm that the Cash Send pin is in fact sent automatically once the Cash Send transaction is successfully completed. However, we do acknowledge that on rare occasions there may be technical hiccups that can delay this process. Please rest assured that our team actively monitors these instances and is continuously working on improving the system to ensure a smoother and more reliable experience for our customers.
We appreciate your understanding and your constructive input, as feedback like this helps us identify areas where we can further enhance our service.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us Regards, Jackpot City Care
Jackpot City Casino South Africa's reply13 Apr 2026, 15:22
Official
Hi Elysia,
Thank you for your feedback and for taking the time to share your suggestion with us.
We would like to confirm that the Cash Send pin is in fact sent automatically once the Cash Send transaction is successfully completed. However, we do acknowledge that on rare occasions there may be technical hiccups that can delay this process. Please rest assured that our team actively monitors these instances and is continuously working on improving the system to ensure a smoother and more reliable experience for our customers.
We appreciate your understanding and your constructive input, as feedback like this helps us identify areas where we can further enhance our service.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us Regards, Jackpot City Care
Thank you for your feedback and for taking the time to share your suggestion with us.
We would like to confirm that the Cash Send pin is in fact sent automatically once the Cash Send transaction is successfully completed. However, we do acknowledge that on rare occasions there may be technical hiccups that can delay this process. Please rest assured that our team actively monitors these instances and is continuously working on improving the system to ensure a smoother and more reliable experience for our customers.
We appreciate your understanding and your constructive input, as feedback like this helps us identify areas where we can further enhance our service.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us Regards, Jackpot City Care