S.
SimoneNiss .....

1 reviews | Active since Apr 2014

18 Jul 2025, 11:35

NO FREE SPINS

I've been sent a sms regarding a promotion deposit R50 or more and get free spins on Wealth Inn but it's not available. I've contacted support with no response. My question is WHERE IS THE SPINS??

JPC: Celebrate URBAN JULY with 20 FREE SPINS on Wealth Inn

Dep. R50 or more to get your spins.

Play: jackpotcity.co.za

No U18s, Ts&Cs

STOP TO OPT OUT

0
Replies (2)
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply18 Jul 2025, 15:44
Official
Hi SimoneNiss, We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review.  Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you. Regards,Jackpot City Care 
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply18 Jul 2025, 18:42
Official
Hi SimoneNiss,
 We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! 
Upon reviewing your account activity, we can confirm that you have not yet opted in to the Urban July promotion. To receive the 20 free spins, please ensure the following steps are completed:

  1. Navigate to the Promotions page on our website.
  2. Locate the Urban July promotion and click “Deposit Now” to opt in.
  3. Deposit a minimum of R50 and wager the full deposit amount.

Once these steps are completed, the free spins are typically credited immediately. However, in some cases, it may take up to 24 to 48 hours for the spins to reflect in your account.

For full details on the promotion, you are welcome to visit:
🔗 https://www.jackpotcity.co.za/promotions
Should you need any further assistance, please do not hesitate to contact our support team — we’re here to help!

Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us. 
Warm regards, 
 Jackpot City Care