Money request

Hi Craig,

Thanks so much for reaching out - and a massive congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.  Please note that our team attempted to process your withdrawal; however, the transaction was unsuccessful due to the bank details provided. As a result, the funds have been automatically refunded back into your account. 

Upon reviewing your account, we did however notice that bank verification documents have not yet been submitted. If your preferred withdrawal method is EFT, you are welcome to upload the required bank verification documents via your profile. This will ensure that the bank details provided for future withdrawals can be successfully verified and processed without delay.

Alternatively, should you prefer not to submit bank verification documents at this stage, you are welcome to request withdrawals using one of our other available payment methods.
We appreciate your patience and understanding throughout this process.  Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings!  If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us  Wishing you more wins, more fun, and more rewards, The Jackpot City Care Team