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Hi  Siduduziwe, 
Thanks so much for reaching out—and congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.  We’ve checked your withdrawal request, and we’re happy to confirm that it’s currently being processed within our standard timeframe of up to 48 hours, depending on your payment method. Everything’s on track, and your winnings will be with you soon!  Should the funds not reflect after the 48-hour window, don’t worry - we’ll be here to assist and make sure everything gets sorted out smoothly.  Thanks again for choosing Jackpot City! We’re so excited to have you on board and can’t wait to see what your next spin brings.  If you need anything at all, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us  Wishing you more wins and nonstop fun, The Jackpot City Care Team