Jackpotcity doesnt pay its customers how they should.

Hi Simon,

Thank you for taking the time to share your feedback.

We're sorry to hear that your recent experience hasn't met your expectations. We understand how disappointing it can feel when the returns from your wagers don't seem worthwhile, and we appreciate you raising your concerns with us.

We'd like to reassure you that all our casino games are powered by certified Random Number Generators (RNGs), ensuring that every spin and game outcome is completely fair and random.

We know that luck doesn't always go your way, and periods of lower returns can be frustrating. If you're feeling discouraged, it's perfectly okay to take a break and return when you feel ready. Your well-being is important to us, and we encourage all players to enjoy gaming responsibly. You view our responsible gaming resources here: https://www.jackpotcity.co.za/responsible-gambling

If you need any help or have questions, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us 

Wishing you better luck and more enjoyable gaming experiences ahead.

Regards,
The Jackpot City Care Team