ZM
Zandile M

1 reviews | Active since Oct 2024

28 May 2025, 11:43

JACKPOT CITY SOUTH AFRICA DOESN'T WANT TO PAY MY WINNINGS

So disappointed in Jackpot city on Sunday the 25th of May i made a withdrawal i waited till Monday afternoon nothing happened it was pending i went to live chat they told me to wait for another 24hrs i reversed and withdraw again till Tuesday i received nothing, Tuesday i went to live chat again they told me they see it been in process for 28 hours it too long there might be a problem i must reverse and try again i did today morning it was still pending i went to live chat they told me the person who told me to reverse it shouldn't have told me that because it only starting the process all over Around 10am when i checked they have reversed it back to my account now they are the one who are reversing it causing the process to delay and i wait more days or their strategy is to make you reverse until u lose it all because they do not want to pay since Sunday they have been giving excuses not to pay.

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Replies (4)
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply28 May 2025, 11:50
Official
Hi Zandile, 

We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! 
 
Our team would like to thank you for taking the time to answer our call. Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.
 
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else. 
 
We are here for YOU! 

Regards, 
 Jackpot City Care 
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply28 May 2025, 16:28
Official
 Hi Zandile,
 
Thank you for providing us with all the information we need, we are pleased to hear that your query has now been resolved. 
 
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else. 
 
We are here for YOU! 
 
Regards, 
 
Jackpot City Care 
ZM
Zandile M's update28 May 2025, 17:40
Reviewer Update
Thank you to Jackpot city my query was resolved within few hours the agent i spoke to was amazing i forgot her name but she really made my day better and I would really love to appreciate her the way she spoke to me she was really nice
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply29 May 2025, 07:36
Official
Hi Zandile, 

Thank you for your feedback! We are happy to hear that your query has been resolved to your satisfaction.
 
At Jackpot City we understand how pressed for time you are. You expect GREAT service, and you deserve GREAT experiences through an entertainment partner that does the right things for the right reasons! 

Thank you for letting us know how we add more moments of WOW or how to better create that WOW for you!! 

We are here for YOU! 

Want to express yourself?  Reach out to our team directly via any of our available contact mediums: https://www.jackpotcity.co.za/contact-us 

Regards, 

Jackpot City Care