LZ
Lorraine Z
1 reviews | Active since Nov 2025
17 Nov 2025, 15:38
JACKPOT CITY SOUTH AFRICA DOESN'T WANT TO PAY MY WINNINGS
So disappointed in Jackpot city on Thursday the 13th of November i made a withdrawal i waited till Sartuday afternoon nothing happened it was pending i went to live chat they told me to wait for another 24hrs till Sunday i received nothing, and i went to live chat again they told me they see it been in process for 24 hours it is still pending i went to live chat they told me i must wait for 24/48 Hours again or their strategy is to make you reverse until u lose it all because they do not want to pay since Sunday they have been giving excuses not to pay.
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Replies (4)
Jackpot City Casino South Africa's replyOfficial
18 Nov 2025, 07:32Hi Lorraine,
Thanks so much for reaching out - and a massive congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.
We understand how important it is to receive your winnings promptly, and we’re truly sorry for the delay. Our Payments Team is already on the case and working to ensure your funds reach you as soon as possible. We’ll continue to monitor your request closely and follow up to confirm once your funds have been successfully paid and received.
As one of our valued players, we want to thank you for your loyalty! Your continued support means the world to us, and we’re always looking for ways to make your experience even more rewarding.
Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings!
If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us
Wishing you more wins, more fun, and more rewards,
The Jackpot City Care Team
Jackpot City Casino South Africa's reply18 Nov 2025, 07:32
Official
Hi Lorraine,
Thanks so much for reaching out - and a massive congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.
We understand how important it is to receive your winnings promptly, and we’re truly sorry for the delay. Our Payments Team is already on the case and working to ensure your funds reach you as soon as possible. We’ll continue to monitor your request closely and follow up to confirm once your funds have been successfully paid and received.
As one of our valued players, we want to thank you for your loyalty! Your continued support means the world to us, and we’re always looking for ways to make your experience even more rewarding.
Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings!
If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us
Wishing you more wins, more fun, and more rewards,
The Jackpot City Care Team
Jackpot City Casino South Africa's replyOfficial
18 Nov 2025, 08:59Hi Lorraine,
Thanks so much for reaching out—and a massive congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.
Please note that your bank details have been verified, and everything is in order. Please note that our team attempted to process your withdrawal; however, the transaction was unsuccessful due to an issue at bank level. As a result, the funds have been automatically refunded back into your account. You are welcome to initiate another withdrawal using the same payment method or choose an alternative option that best suits you. We have
We appreciate your patience and understanding throughout this process.
Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings!
If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us
Wishing you more wins, more fun, and more rewards,
The Jackpot City Care Team
Jackpot City Casino South Africa's reply18 Nov 2025, 08:59
Official
Hi Lorraine,
Thanks so much for reaching out—and a massive congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.
Please note that your bank details have been verified, and everything is in order. Please note that our team attempted to process your withdrawal; however, the transaction was unsuccessful due to an issue at bank level. As a result, the funds have been automatically refunded back into your account. You are welcome to initiate another withdrawal using the same payment method or choose an alternative option that best suits you. We have
We appreciate your patience and understanding throughout this process.
Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings!
If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us
Wishing you more wins, more fun, and more rewards,
The Jackpot City Care Team
LZ
Lorraine Z's updateReviewer Update
18 Nov 2025, 09:45Hello thank you for the respond and informing that my documents are in order i have just made the withdrawal again
LZ
Lorraine Z's update18 Nov 2025, 09:45
Reviewer Update
Hello thank you for the respond and informing that my documents are in order i have just made the withdrawal again
Jackpot City Casino South Africa's replyOfficial
18 Nov 2025, 10:02Hi Lorraine,
Thanks so much for reaching out—and congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.
We’ve checked your withdrawal request, and we’re happy to confirm that it’s currently being processed within our standard timeframe of up to 48 hours. We'll do our best to expedite this process given the previous withdrawal failure. Everything’s on track, and your winnings will be with you soon!
Should the funds not reflect after the 48-hour window, don’t worry - we’ll be here to assist and make sure everything gets sorted out smoothly.
Thanks again for choosing Jackpot City! We’re so excited to have you on board and can’t wait to see what your next spin brings.
If you need anything at all, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us
Wishing you more wins and nonstop fun,
The Jackpot City Care Team
Jackpot City Casino South Africa's reply18 Nov 2025, 10:02
Official
Hi Lorraine,
Thanks so much for reaching out—and congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.
We’ve checked your withdrawal request, and we’re happy to confirm that it’s currently being processed within our standard timeframe of up to 48 hours. We'll do our best to expedite this process given the previous withdrawal failure. Everything’s on track, and your winnings will be with you soon!
Should the funds not reflect after the 48-hour window, don’t worry - we’ll be here to assist and make sure everything gets sorted out smoothly.
Thanks again for choosing Jackpot City! We’re so excited to have you on board and can’t wait to see what your next spin brings.
If you need anything at all, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us
Wishing you more wins and nonstop fun,
The Jackpot City Care Team