UU
Unknown U
1 reviews | Active since Dec 2011
02 Dec 2025, 02:21
Jackpot city : Regret of 2025
Terrible service excluded myself thrice to take a break from frustrations only to get back and so bad that I can't even remember the last time I made a withdrawal. The games made my phone very hot , its always glitchy when you star winning. Any bet over R3 is terrible . Watch out for the SMS bonus asking you to play. Don't fall for it. i never received any luck after numerous attempts. They offer you free spins. Well guess how much I won on my last free spins (Wealth in). not even a 1 cent. In fact, before you give them a try or wanting to give them a try. Read the reply to my statement. I actually closed my account feeling nauseas.
Helpful (0)
Replies (5)0
Replies (5)
Jackpot City Casino South Africa's replyOfficial
02 Dec 2025, 07:30Hi Faadhil,
Thank you for taking the time to share your feedback and for your patience as we work to address your query.
We’re really sorry to hear that your recent experience on our slot games hasn’t been as lucky as you’d hoped. We know how discouraging a cold streak can feel, and we truly empathize.
Just a quick reminder: all our games are powered by certified Random Number Generators (RNGs), which ensure every spin is completely fair and random—just like flipping a coin. Sometimes luck takes a little break, but it can turn around just as quickly!
We appreciate you choosing us, even for a brief moment, and are sad to see you go. Wishing you all the best in your future endeavors.
Regards,
The Jackpot City Care Team
The Jackpot City Care Team
Jackpot City Casino South Africa's reply02 Dec 2025, 07:30
Official
Hi Faadhil,
Thank you for taking the time to share your feedback and for your patience as we work to address your query.
We’re really sorry to hear that your recent experience on our slot games hasn’t been as lucky as you’d hoped. We know how discouraging a cold streak can feel, and we truly empathize.
Just a quick reminder: all our games are powered by certified Random Number Generators (RNGs), which ensure every spin is completely fair and random—just like flipping a coin. Sometimes luck takes a little break, but it can turn around just as quickly!
We appreciate you choosing us, even for a brief moment, and are sad to see you go. Wishing you all the best in your future endeavors.
Regards,
The Jackpot City Care Team
The Jackpot City Care Team
UU
Unknown U's updateReviewer Update
02 Dec 2025, 08:35Oh well there you go …. There statement explained .. RNG on free spins where you dont win a cent …
Like I said … BEFORE YOU TRY JACKPOT CITY .. wait for there response .. and thats the response you will get
Like I said … BEFORE YOU TRY JACKPOT CITY .. wait for there response .. and thats the response you will get
UU
Unknown U's update02 Dec 2025, 08:35
Reviewer Update
Oh well there you go …. There statement explained .. RNG on free spins where you dont win a cent …
Like I said … BEFORE YOU TRY JACKPOT CITY .. wait for there response .. and thats the response you will get
Like I said … BEFORE YOU TRY JACKPOT CITY .. wait for there response .. and thats the response you will get
Jackpot City Casino South Africa's replyOfficial
03 Dec 2025, 07:51Hi Faadhil,
Thank you for sharing your feedback with us. We truly appreciate the time you took to explain your experience.
Thank you for sharing your feedback with us. We truly appreciate the time you took to explain your experience.
We are sad to see you close your account, and we sincerely hope that you enjoyed some aspects of your time with us. Your comments regarding service quality, game performance, and promotional offers have been noted and will be reviewed by our team to improve our platform. One of our team members will follow up with you soon to address any concerns you may have.
All our games run on certified Random Number Generators (RNGs), which ensure every spin is completely random—just like flipping a coin. Here’s what that means for you:
All our games run on certified Random Number Generators (RNGs), which ensure every spin is completely random—just like flipping a coin. Here’s what that means for you:
- Each spin is independent
- Your odds stay the same every time
- Outcomes are based on luck—no tricks, no patterns
We encourage responsible play and want every moment you spend with us to be enjoyable.
We understand your frustrations and regret that we did not meet your expectations. Please know that your feedback is invaluable in helping us enhance our services for all our customers.
Thank you once again for being part of our community.
Regards,
The Jackpot City Care Team
Regards,
The Jackpot City Care Team
Jackpot City Casino South Africa's reply03 Dec 2025, 07:51
Official
Hi Faadhil,
Thank you for sharing your feedback with us. We truly appreciate the time you took to explain your experience.
Thank you for sharing your feedback with us. We truly appreciate the time you took to explain your experience.
We are sad to see you close your account, and we sincerely hope that you enjoyed some aspects of your time with us. Your comments regarding service quality, game performance, and promotional offers have been noted and will be reviewed by our team to improve our platform. One of our team members will follow up with you soon to address any concerns you may have.
All our games run on certified Random Number Generators (RNGs), which ensure every spin is completely random—just like flipping a coin. Here’s what that means for you:
All our games run on certified Random Number Generators (RNGs), which ensure every spin is completely random—just like flipping a coin. Here’s what that means for you:
- Each spin is independent
- Your odds stay the same every time
- Outcomes are based on luck—no tricks, no patterns
We encourage responsible play and want every moment you spend with us to be enjoyable.
We understand your frustrations and regret that we did not meet your expectations. Please know that your feedback is invaluable in helping us enhance our services for all our customers.
Thank you once again for being part of our community.
Regards,
The Jackpot City Care Team
Regards,
The Jackpot City Care Team
UU
Unknown U's updateReviewer Update
03 Dec 2025, 10:44@Jackpotcity .
Sometimes you will rarely get a client who can afford to play the whole day not to win but wager the lowest possible bet to get a winning streak and feel like today was a lucky day even winning a R500 etc . What im getting at is that your loss streak has no balance . At some point someone’s luck should change especially if efforts are being made on promos being launched
I hd no grudge against anyone personally or hold anyone accountable .
However know that my only intention is to let future clients know that my experience was indeed not favourable at my continuous support . I humbly request that a complaint should not allow or motivation in to checking my closed account . I have wrote it off to bad experience already
Thank you for the kind gesture above and wish you well . I appreciate the feedback and your honesty .
Kind regards
Sometimes you will rarely get a client who can afford to play the whole day not to win but wager the lowest possible bet to get a winning streak and feel like today was a lucky day even winning a R500 etc . What im getting at is that your loss streak has no balance . At some point someone’s luck should change especially if efforts are being made on promos being launched
I hd no grudge against anyone personally or hold anyone accountable .
However know that my only intention is to let future clients know that my experience was indeed not favourable at my continuous support . I humbly request that a complaint should not allow or motivation in to checking my closed account . I have wrote it off to bad experience already
Thank you for the kind gesture above and wish you well . I appreciate the feedback and your honesty .
Kind regards
UU
Unknown U's update03 Dec 2025, 10:44
Reviewer Update
@Jackpotcity .
Sometimes you will rarely get a client who can afford to play the whole day not to win but wager the lowest possible bet to get a winning streak and feel like today was a lucky day even winning a R500 etc . What im getting at is that your loss streak has no balance . At some point someone’s luck should change especially if efforts are being made on promos being launched
I hd no grudge against anyone personally or hold anyone accountable .
However know that my only intention is to let future clients know that my experience was indeed not favourable at my continuous support . I humbly request that a complaint should not allow or motivation in to checking my closed account . I have wrote it off to bad experience already
Thank you for the kind gesture above and wish you well . I appreciate the feedback and your honesty .
Kind regards
Sometimes you will rarely get a client who can afford to play the whole day not to win but wager the lowest possible bet to get a winning streak and feel like today was a lucky day even winning a R500 etc . What im getting at is that your loss streak has no balance . At some point someone’s luck should change especially if efforts are being made on promos being launched
I hd no grudge against anyone personally or hold anyone accountable .
However know that my only intention is to let future clients know that my experience was indeed not favourable at my continuous support . I humbly request that a complaint should not allow or motivation in to checking my closed account . I have wrote it off to bad experience already
Thank you for the kind gesture above and wish you well . I appreciate the feedback and your honesty .
Kind regards
Jackpot City Casino South Africa's replyOfficial
09 Dec 2025, 07:14Hi Faadhil,
Thank you for sharing your feedback with us. We truly appreciate the time you took to explain your experience.
Thank you for sharing your feedback with us. We truly appreciate the time you took to explain your experience.
We understand your frustrations and regret that we did not meet your expectations. Please know that your feedback is invaluable in helping us enhance our services for all our customers.
Thank you once again for being part of our community.
Regards,
The Jackpot City Care Team
Regards,
The Jackpot City Care Team
Jackpot City Casino South Africa's reply09 Dec 2025, 07:14
Official
Hi Faadhil,
Thank you for sharing your feedback with us. We truly appreciate the time you took to explain your experience.
Thank you for sharing your feedback with us. We truly appreciate the time you took to explain your experience.
We understand your frustrations and regret that we did not meet your expectations. Please know that your feedback is invaluable in helping us enhance our services for all our customers.
Thank you once again for being part of our community.
Regards,
The Jackpot City Care Team
Regards,
The Jackpot City Care Team