Jackpot city false advertising!!!!!!

Terrible Experience With Free Spins and Promotions

Jackpot City has been absolutely disappointing when it comes to free spins and promotional offers.

This is now the third time I have received a message telling me that I have free spins for a specific game, only to go into the game and find that there are no free spins available.

When you contact live support, they are of very little help. You are told to wait 24 hours, and when you follow up after waiting, you still don't get the issue resolved. Emails are just as frustrating, with no proper solution.

Then, after waiting for days, you are eventually told that the free spins have expired. How can a promotion expire while you are waiting for Jackpot City's own support team to resolve the problem?

This has happened three times now, and it is extremely frustrating. If Jackpot City sends customers promotional messages offering free spins, those promotions should actually be available when the customer tries to use them.

Very poor customer service and a very disappointing experience with promotions. I would definitely think twice before relying on any of their promotional offers.