AS
Antonius S
1 reviews | Active since Feb 2025
04 Sept 2026, 06:35
Jackpot city
Withdrawal never received. Contacted Jackpot city several times on platforms provided unfortunately no resolution.
This is very concerning. Treating people in this manner deprived of their hard earned money. Stay away from Jackpot city
Helpful (0)
Replies (4)0
Replies (4)
Jackpot City Casino South Africa's replyOfficial
04 Sept 2026, 08:38Hi Antonius,
Thank you for reaching out and for taking the time to share your feedback.
Firstly, congratulations on your win! We're delighted that you've enjoyed your experience with us.
We’re sorry to hear about the delay with your withdrawal and understand how concerning this can be. Our records indicate that we attempted to process your withdrawal; however, the transaction was unsuccessful due to a bank-level failure. While these occurrences are uncommon, they can happen for reasons outside of our control.
When this happens, the withdrawal is automatically reviewed and reprocessed by our team. If the transaction remains unsuccessful after the reprocessing attempt, the funds will be returned to your Jackpot City account so that an alternative withdrawal arrangement can be made.
Additionally, while most withdrawals are processed within minutes, there are rare cases where additional verification checks may be required. In such instances, processing can take between 24 and 48 hours.
We appreciate your patience and understanding while this matter is being resolved and assure you that we are committed to ensuring you receive your funds as soon as possible.
Thank you for choosing Jackpot City.
We value your membership and look forward to continuing to provide you with an enjoyable gaming experience.
We value your membership and look forward to continuing to provide you with an enjoyable gaming experience.
If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us
Regards,
The Jackpot City Care Team
Jackpot City Casino South Africa's reply04 Sept 2026, 08:38
Official
Hi Antonius,
Thank you for reaching out and for taking the time to share your feedback.
Firstly, congratulations on your win! We're delighted that you've enjoyed your experience with us.
We’re sorry to hear about the delay with your withdrawal and understand how concerning this can be. Our records indicate that we attempted to process your withdrawal; however, the transaction was unsuccessful due to a bank-level failure. While these occurrences are uncommon, they can happen for reasons outside of our control.
When this happens, the withdrawal is automatically reviewed and reprocessed by our team. If the transaction remains unsuccessful after the reprocessing attempt, the funds will be returned to your Jackpot City account so that an alternative withdrawal arrangement can be made.
Additionally, while most withdrawals are processed within minutes, there are rare cases where additional verification checks may be required. In such instances, processing can take between 24 and 48 hours.
We appreciate your patience and understanding while this matter is being resolved and assure you that we are committed to ensuring you receive your funds as soon as possible.
Thank you for choosing Jackpot City.
We value your membership and look forward to continuing to provide you with an enjoyable gaming experience.
We value your membership and look forward to continuing to provide you with an enjoyable gaming experience.
If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us
Regards,
The Jackpot City Care Team
AS
Antonius S's updateReviewer Update
04 Sept 2026, 16:09Stop being dishonest
Jackpot city is replying on this platform with false intentions.
I t is my responsibility to inform anyone.
Jackpot city is not adhering to ethical business practices
Jackpot city is replying on this platform with false intentions.
I t is my responsibility to inform anyone.
Jackpot city is not adhering to ethical business practices
AS
Antonius S's update04 Sept 2026, 16:09
Reviewer Update
Stop being dishonest
Jackpot city is replying on this platform with false intentions.
I t is my responsibility to inform anyone.
Jackpot city is not adhering to ethical business practices
Jackpot city is replying on this platform with false intentions.
I t is my responsibility to inform anyone.
Jackpot city is not adhering to ethical business practices
Jackpot City Casino South Africa's replyOfficial
10 Sept 2026, 11:09Hi Antonius,
We understand how important it is to receive your winnings promptly, and we’re truly sorry for the delay. Our Payments Team is already on the case and working to ensure your funds reach you as soon as possible. We’ll continue to monitor your request closely and follow up to confirm resolution of the matter.
As one of our valued players, we want to thank you for your loyalty! Your continued support means the world to us, and we’re always looking for ways to make your experience even more rewarding.
Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings!
If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us
Wishing you more wins, more fun, and more rewards,
The Jackpot City Care Team
Jackpot City Casino South Africa's reply10 Sept 2026, 11:09
Official
Hi Antonius,
We understand how important it is to receive your winnings promptly, and we’re truly sorry for the delay. Our Payments Team is already on the case and working to ensure your funds reach you as soon as possible. We’ll continue to monitor your request closely and follow up to confirm resolution of the matter.
As one of our valued players, we want to thank you for your loyalty! Your continued support means the world to us, and we’re always looking for ways to make your experience even more rewarding.
Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings!
If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us
Wishing you more wins, more fun, and more rewards,
The Jackpot City Care Team
Jackpot City Casino South Africa's replyOfficial
14 Sept 2026, 09:08Hi Antonius,
We’re pleased to inform you that the issue which was preventing your withdrawal from processing has been successfully resolved. Additionally, your bank details have been verified, and everything is in order.
We appreciate your patience and understanding throughout this process.
If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us
Wishing you more wins, more fun, and more rewards,
The Jackpot City Care Team
Jackpot City Casino South Africa's reply14 Sept 2026, 09:08
Official
Hi Antonius,
We’re pleased to inform you that the issue which was preventing your withdrawal from processing has been successfully resolved. Additionally, your bank details have been verified, and everything is in order.
We appreciate your patience and understanding throughout this process.
If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us
Wishing you more wins, more fun, and more rewards,
The Jackpot City Care Team