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Valene K
1 reviews | Active since Nov 2025
06 Nov 2025, 16:02
Im still waiting for...
Im still waiting for my reversed R200 that I've won on the 30th October
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Replies (1)
Jackpot City Casino South Africa's replyOfficial
07 Nov 2025, 12:34Hi Valene,
Thanks so much for reaching out - and congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.
Our team has tried to reach out to you via call but sadly we have not been able to reach you. Let us know if there is a more suitable time for us to try again and we will reach out to you during that time.
Our team has tried to reach out to you via call but sadly we have not been able to reach you. Let us know if there is a more suitable time for us to try again and we will reach out to you during that time.
We are happy to confirm that the refund was successful and credited to your Jackpot City. We’ve also checked your withdrawal request, and we’re happy to confirm that it’s has successfully processed towards your nominated bank account.
Should the funds not reflect after the 48-hour window, don’t worry - we’ll be here to assist and make sure everything gets sorted out smoothly.
Thanks again for choosing Jackpot City! We’re so excited to have you on board and can’t wait to see what your next spin brings.
If you need anything at all, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us
Wishing you more wins and nonstop fun,
The Jackpot City Care Team
Jackpot City Casino South Africa's reply07 Nov 2025, 12:34
Official
Hi Valene,
Thanks so much for reaching out - and congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.
Our team has tried to reach out to you via call but sadly we have not been able to reach you. Let us know if there is a more suitable time for us to try again and we will reach out to you during that time.
Our team has tried to reach out to you via call but sadly we have not been able to reach you. Let us know if there is a more suitable time for us to try again and we will reach out to you during that time.
We are happy to confirm that the refund was successful and credited to your Jackpot City. We’ve also checked your withdrawal request, and we’re happy to confirm that it’s has successfully processed towards your nominated bank account.
Should the funds not reflect after the 48-hour window, don’t worry - we’ll be here to assist and make sure everything gets sorted out smoothly.
Thanks again for choosing Jackpot City! We’re so excited to have you on board and can’t wait to see what your next spin brings.
If you need anything at all, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us
Wishing you more wins and nonstop fun,
The Jackpot City Care Team