BF
Brian F

1 reviews | Active since Sept 2026

16 Sept 2026, 16:18

I deposited money in...

I deposited money into the jackpot city app,then gambled a little,then when I wanted to withdraw,they froze my money,and when I asked what the reason was,they said I had to wager the full amount which I did and lost some of the money,then I tried to withdraw again and they froze the account again,and they have never told me the reason,they just kept my money without any updates,and they just say it's under review, and it's now about 5or 6 months under review,and they still won't release my money because that's all I want from them now

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Replies (1)
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply18 Sept 2026, 08:27
Official
Hi Brian,

We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!

Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.

Regards,
Jackpot City Care