False advertising & ******ion

For the past two weeks I have opted in for their weekend promo to receive free spins on Wealth Inn & have not received my reward for both last weekend & this weekend, after completing the necessary requirements .... I have also played & wagered everyday over R100 for the daily wheel spin & there are now 6 days in total that I have not received the wheel spin. Why do you guy's offer promotions to lure people into using your platform but fail to deliver what you promise???? Everytime I try to get resolution through the support chat channel, I am told that within 48 hours I will be allocated my rewards but that does not happen .... So what exactly is the problem??? Will I receive my rewards or are we just going to ignore clients & hope that they disappear & you get away with false advertising??