Extremely Poor Service and Unresolved Payment Issue

I made a deposit on 25 August 2025, which has still not reflected in my account. I raised the issue with the support team and provided proof of payment, but the response has been nothing short of appalling.

Over the past month, I have been stuck in an endless loop of generic replies, misunderstandings, and complete incompetence from the support team. Despite my numerous attempts to get this resolved, no one seems capable of taking proper ownership or providing a meaningful solution.

This experience has been frustrating, time-wasting, and completely unacceptable for a platform handling financial transactions. Based on this, I will never use this platform again and will be escalating this matter to the relevant economic regulator.

Do better.