ZH
Zahira H

1 reviews | Active since Feb 2023

27 Aug 2026, 11:11

Do not use jackpot city they mislead and are rude with no proper communication skills.

I have made withdrawals yesterday and the money does not reflect it has come out the account but i still recieved no sms with the voucher details,when i called and spoke to talia an agent,she refuses to pass the call to a supervisor,she says they have no supervisors on the floor i asked to speak to Someone in the relevant department she says there is no contact of them.so I asked her so you basically telling me you can't assist me? She says yes.pathetic customer services.and platform.

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Replies (2)
Reported
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Zahira H's update27 Aug 2026, 11:15
Reviewer Update
I don't recommend this gaming site to any1

Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply28 Aug 2026, 10:37
Official
Hi Zahira,
 
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! 
 
We have reviewed your complaint and would love to assist in resolving this matter with you. Regrettably the details provided to Hello Peter does not allow us to locate any account on our system. If possible may we please ask you to provide us with the following details in order for us to fully assist in regard to your query: 
 
  • Description of your query (please be as precise as is possible and provide dates and times if these are available) 
  • Your fullname and surname
  • Your Jackpot City registered cellphone number 
  • Information or details about the withdrawal 
 
Once we have received these details, we will follow up with you in relation to your query. 
 
We thank you in advance for your co-operation in regard to this request 
 
Regards, 
Jackpot City Care