MP
Miemiw P
1 reviews | Active since Oct 2014
10 Sept 2026, 16:21
Disappointed
What is going on, your telephone number is not working, your live chat is not working, my withdrawal is just hanging. This is very frustrating. Why are all of your communication platforms not working? How are we suppose to contact you?
Helpful (0)
Replies (4)0
Replies (4)
Jackpot City Casino South Africa's replyOfficial
10 Sept 2026, 17:02Hi Miewmiw,
Thanks so much for reaching out—and congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.
We’ve checked your withdrawal request, and we’re happy to confirm that it’s currently being processed within our standard timeframe of up to 48 hours, depending on your payment method. Everything’s on track, and your winnings will be with you soon!
Should the funds not reflect after the 48-hour window, don’t worry—we’ll be here to assist and make sure everything gets sorted out smoothly.
Thanks again for choosing Jackpot City! We’re so excited to have you on board and can’t wait to see what your next spin brings.
If you need anything at all, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us
Wishing you more wins and nonstop fun,
The Jackpot City Care Team
Jackpot City Casino South Africa's reply10 Sept 2026, 17:02
Official
Hi Miewmiw,
Thanks so much for reaching out—and congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us.
We’ve checked your withdrawal request, and we’re happy to confirm that it’s currently being processed within our standard timeframe of up to 48 hours, depending on your payment method. Everything’s on track, and your winnings will be with you soon!
Should the funds not reflect after the 48-hour window, don’t worry—we’ll be here to assist and make sure everything gets sorted out smoothly.
Thanks again for choosing Jackpot City! We’re so excited to have you on board and can’t wait to see what your next spin brings.
If you need anything at all, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us
Wishing you more wins and nonstop fun,
The Jackpot City Care Team
MP
Miemiw P's updateReviewer Update
10 Sept 2026, 18:58It never takes 48 hours so why create an expectation and then it’s always easy to backfall on that answer for you guys. Not fair if you create an expectation of payouts same day. Then stick to it.
MP
Miemiw P's update10 Sept 2026, 18:58
Reviewer Update
It never takes 48 hours so why create an expectation and then it’s always easy to backfall on that answer for you guys. Not fair if you create an expectation of payouts same day. Then stick to it.
MP
Miemiw P's updateReviewer Update
10 Sept 2026, 19:40You don’t reply on any of the points I’m making, your landline is offline, your live chat is not working. And your emails are useless. Please reply on that and forget about the withdrawal cause you will find an excuse of 48 hours although it usually never takes that long but none the less. Answer why all your communication platforms are offline?
MP
Miemiw P's update10 Sept 2026, 19:40
Reviewer Update
You don’t reply on any of the points I’m making, your landline is offline, your live chat is not working. And your emails are useless. Please reply on that and forget about the withdrawal cause you will find an excuse of 48 hours although it usually never takes that long but none the less. Answer why all your communication platforms are offline?
Jackpot City Casino South Africa's replyOfficial
11 Sept 2026, 11:01Hi Miemiw,
Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify your concerns.
We're pleased to confirm that your withdrawal has since been completed successfully and paid to your nominated payment method.
With regard to withdrawal timeframes, the applicable processing times are displayed via the information ("i") button before a withdrawal request is submitted. While many withdrawals are processed sooner, the standard timeframe communicated to players can be up to 48 hours, depending on the payment method and any required account checks. We provide this timeframe to ensure transparent and consistent expectations for all players.
Regarding your concerns about our communication channels, we're sorry to hear that you experienced difficulty reaching us. Our support teams remain available to assist, and we encourage you to use the contact options available on our Contact Us page should you require any further assistance: https://www.jackpotcity.co.za/contact-us
We value your feedback and understand the importance of reliable communication and prompt service.
Kind regards,
The Jackpot City Care Team
Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify your concerns.
We're pleased to confirm that your withdrawal has since been completed successfully and paid to your nominated payment method.
With regard to withdrawal timeframes, the applicable processing times are displayed via the information ("i") button before a withdrawal request is submitted. While many withdrawals are processed sooner, the standard timeframe communicated to players can be up to 48 hours, depending on the payment method and any required account checks. We provide this timeframe to ensure transparent and consistent expectations for all players.
Regarding your concerns about our communication channels, we're sorry to hear that you experienced difficulty reaching us. Our support teams remain available to assist, and we encourage you to use the contact options available on our Contact Us page should you require any further assistance: https://www.jackpotcity.co.za/contact-us
We value your feedback and understand the importance of reliable communication and prompt service.
Kind regards,
The Jackpot City Care Team
Jackpot City Casino South Africa's reply11 Sept 2026, 11:01
Official
Hi Miemiw,
Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify your concerns.
We're pleased to confirm that your withdrawal has since been completed successfully and paid to your nominated payment method.
With regard to withdrawal timeframes, the applicable processing times are displayed via the information ("i") button before a withdrawal request is submitted. While many withdrawals are processed sooner, the standard timeframe communicated to players can be up to 48 hours, depending on the payment method and any required account checks. We provide this timeframe to ensure transparent and consistent expectations for all players.
Regarding your concerns about our communication channels, we're sorry to hear that you experienced difficulty reaching us. Our support teams remain available to assist, and we encourage you to use the contact options available on our Contact Us page should you require any further assistance: https://www.jackpotcity.co.za/contact-us
We value your feedback and understand the importance of reliable communication and prompt service.
Kind regards,
The Jackpot City Care Team
Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify your concerns.
We're pleased to confirm that your withdrawal has since been completed successfully and paid to your nominated payment method.
With regard to withdrawal timeframes, the applicable processing times are displayed via the information ("i") button before a withdrawal request is submitted. While many withdrawals are processed sooner, the standard timeframe communicated to players can be up to 48 hours, depending on the payment method and any required account checks. We provide this timeframe to ensure transparent and consistent expectations for all players.
Regarding your concerns about our communication channels, we're sorry to hear that you experienced difficulty reaching us. Our support teams remain available to assist, and we encourage you to use the contact options available on our Contact Us page should you require any further assistance: https://www.jackpotcity.co.za/contact-us
We value your feedback and understand the importance of reliable communication and prompt service.
Kind regards,
The Jackpot City Care Team