JB
Jennifer B

1 reviews | Active since Feb 2026

01 Feb 2026, 14:35

Disappointed

Customer services is bad, bad, bad. Don't even bother to contact them in-game. You will never get a hold of an agent. I'm still waiting on free bonus spins of the Weekend Free spins promotion I've opted into twice in December. I've just given up after calling them and messaging them multiple times. There's always some kind of issue that never gets resolved. I won't support them anymore

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Replies (1)
Jackpot City Casino South Africa
Jackpot City Casino South Africa's reply02 Feb 2026, 08:57
Official
Hi Jennifer
 
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! 
 
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you. 
 
Regards, 
Jackpot City Care