EB
Eugene B
1 reviews | Active since Oct 2024
30 Oct 2024, 08:27
Credit not paid
<div>On the 23 October 2024 i relisted the credit from the feature on the games buffalo blitz and gold blitz was not added to my credit contact the customer service on the 23 October where +++ told me they are aware of the issue and on review my balance should be good on the 24 October 2024 i contacted them again as i had no response where a ++++ told me he has access to my account but i need to send screenshots i did not take a screenshot of every spin but did send him what i had where it clearly shows win and credit not reflecting he told me it will be fixed in 24hrs still no response from them please if you play with them take a screenshot of every spin and expect them to still not respond.</div>
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Replies (3)Jackpot City Casino South Africa's replyOfficial
31 Oct 2024, 08:22Hi Eugene,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review.
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply31 Oct 2024, 08:22
Official
Hi Eugene,
We thank you for your review and another opportunity for us to see how we can add more WOW to your experience!
A reply has been sent directly to you on your Hello Peter Inbox as confirmation of the receipt of your review.
Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you.
Regards,
Jackpot City Care
EB
Eugene B's updateReviewer Update
01 Nov 2024, 11:55Thanks problem has been solved
EB
Eugene B's update01 Nov 2024, 11:55
Reviewer Update
Thanks problem has been solved
Jackpot City Casino South Africa's replyOfficial
01 Nov 2024, 12:33 Hi Eugene,
Thank you for your review and for taking our call, and another opportunity for us to see how we can add more WOW to your experience!
At Jackpot City we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply01 Nov 2024, 12:33
Official
Hi Eugene,
Thank you for your review and for taking our call, and another opportunity for us to see how we can add more WOW to your experience!
At Jackpot City we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us.
Regards,
Jackpot City Care
