CC
Caylin C
1 reviews | Active since May 2023
27 Nov 2024, 11:53
Bad service
I deposited a 100 voucher and my balance still showed 0 I've tried to chat to an agent waited for an hour in the queue nobody responded,I'm still waiting.poor service
Helpful (0)
Replies (5)0
Replies (5)
Jackpot City Casino South Africa's replyOfficial
27 Nov 2024, 12:51Hi Caylin,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Jackpot City Care
Jackpot City Care
Jackpot City Casino South Africa's reply27 Nov 2024, 12:51
Official
Hi Caylin,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Jackpot City Care
Jackpot City Care
Jackpot City Casino South Africa's replyOfficial
27 Nov 2024, 13:13Hi Caylin,
I attempted to call you earlier, but unfortunately, we were unable to connect.
Could you please let me know a convenient time to reach you, or provide an alternative contact number?
I'm looking forward to assisting you with your query.
Regards,
Jackpot City Care
I attempted to call you earlier, but unfortunately, we were unable to connect.
Could you please let me know a convenient time to reach you, or provide an alternative contact number?
I'm looking forward to assisting you with your query.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply27 Nov 2024, 13:13
Official
Hi Caylin,
I attempted to call you earlier, but unfortunately, we were unable to connect.
Could you please let me know a convenient time to reach you, or provide an alternative contact number?
I'm looking forward to assisting you with your query.
Regards,
Jackpot City Care
I attempted to call you earlier, but unfortunately, we were unable to connect.
Could you please let me know a convenient time to reach you, or provide an alternative contact number?
I'm looking forward to assisting you with your query.
Regards,
Jackpot City Care
CC
Caylin C's updateReviewer Update
29 Nov 2024, 10:46Two days later and my money is not reflecting in my account.I was chatting with Patrick and Luhukutula but so far nothing has been resolved I'm working shifts so you can't call me!I've send the receipt number a screenshot of the voucher everything so I'm not sure what the hold up can be
CC
Caylin C's update29 Nov 2024, 10:46
Reviewer Update
Two days later and my money is not reflecting in my account.I was chatting with Patrick and Luhukutula but so far nothing has been resolved I'm working shifts so you can't call me!I've send the receipt number a screenshot of the voucher everything so I'm not sure what the hold up can be
Jackpot City Casino South Africa's replyOfficial
29 Nov 2024, 12:43HI Caylin,
Thank you for taking my call.
I have flagged your query to the team and will revert as soon as I have feedback.
Thank you for providing us with an opportunity to resolve your query.
Regards,
Jackpot City Care
Thank you for taking my call.
I have flagged your query to the team and will revert as soon as I have feedback.
Thank you for providing us with an opportunity to resolve your query.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply29 Nov 2024, 12:43
Official
HI Caylin,
Thank you for taking my call.
I have flagged your query to the team and will revert as soon as I have feedback.
Thank you for providing us with an opportunity to resolve your query.
Regards,
Jackpot City Care
Thank you for taking my call.
I have flagged your query to the team and will revert as soon as I have feedback.
Thank you for providing us with an opportunity to resolve your query.
Regards,
Jackpot City Care
Jackpot City Casino South Africa's replyOfficial
29 Nov 2024, 22:18Hi Caylin,
I am pleased to inform you that your deposit has been successfully credited to your betting account.
***
I am pleased to inform you that your deposit has been successfully credited to your betting account.
***
2024-11-29 21:59:22
OTT Voucher
Manual Deposit
100.00
Yes
***
8fc0ecc4-4532-4d35-98c9-d5f0ec4d4331
Happy Betting!
Regards,
Jackpot City Care
Happy Betting!
Regards,
Jackpot City Care
Jackpot City Casino South Africa's reply29 Nov 2024, 22:18
Official
Hi Caylin,
I am pleased to inform you that your deposit has been successfully credited to your betting account.
***
I am pleased to inform you that your deposit has been successfully credited to your betting account.
***
2024-11-29 21:59:22
OTT Voucher
Manual Deposit
100.00
Yes
***
8fc0ecc4-4532-4d35-98c9-d5f0ec4d4331
Happy Betting!
Regards,
Jackpot City Care
Happy Betting!
Regards,
Jackpot City Care