AS
Anthony S
1 reviews | Active since Jun 2024
05 Apr 2026, 07:28
Bad promo
After opting in on their free spins promo it never gets allocated, there's always an agent saying they'll escalate the query and till this day nothing is done about it. Stay away from this casino, I use to enjoy then before but now it's a nightmare, no real support, just agents assuring you out week be sorted. I've attached one of the ref numbers and I have a few
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Replies (2)
Jackpot City Casino South Africa's replyOfficial
07 Apr 2026, 09:17Hi Anthony, We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you. Regards, Jackpot City Care
Jackpot City Casino South Africa's reply07 Apr 2026, 09:17
Official
Hi Anthony, We thank you for your review and another opportunity for us to see how we can add more WOW to your experience! Our team is looking into this matter for you, and we will follow up as soon as we can so that we can resolve this matter with you. Regards, Jackpot City Care
Jackpot City Casino South Africa's replyOfficial
08 Apr 2026, 11:34Hi Anthony, Thank you for your review and for your patience in awaiting a follow-up from us. We have tried reaching out to you, sadly to no avail. Kindly be advised that we have received feedback regarding your query and promotion. We are pleased to notify you that your free spins were credited to your betting account on the 07 April 2026, which you should be able to redeem and check by clicking on the game to utilize the free spins.
Should you encounter any issues, please feel free to contact us for further assistance: https://www.jackpotcity.co.za/contact-us.. Your response will be greatly appreciated. Regards, Jackpot City Care
Should you encounter any issues, please feel free to contact us for further assistance: https://www.jackpotcity.co.za/contact-us.. Your response will be greatly appreciated. Regards, Jackpot City Care
Jackpot City Casino South Africa's reply08 Apr 2026, 11:34
Official
Hi Anthony, Thank you for your review and for your patience in awaiting a follow-up from us. We have tried reaching out to you, sadly to no avail. Kindly be advised that we have received feedback regarding your query and promotion. We are pleased to notify you that your free spins were credited to your betting account on the 07 April 2026, which you should be able to redeem and check by clicking on the game to utilize the free spins.
Should you encounter any issues, please feel free to contact us for further assistance: https://www.jackpotcity.co.za/contact-us.. Your response will be greatly appreciated. Regards, Jackpot City Care
Should you encounter any issues, please feel free to contact us for further assistance: https://www.jackpotcity.co.za/contact-us.. Your response will be greatly appreciated. Regards, Jackpot City Care