WINNIE ONLY RESPONDS TO MAILS SHE FEELS LIKE RESPONDING - HILLCREST

I’ve been trying to book a mammogram appointment, and dealing with Winnie has been incredibly frustrating. I’ve sent multiple emails, but she keeps ignoring them. This is completely unacceptable, especially when arranging something as important as a medical screening.

Two years ago, the service was efficient and professional. Now, it’s unresponsive and disappointing. If this is the level of service before even booking an appointment, it gives zero confidence in anything that follows.