Incompetence at Jackpersad and Partners Inc , Midlands Medical Centre Hospital

I cannot believe how *********** and ridiculous an employee of Jackpersad and Partners Inc. turned out. I will never use them again. The first mistake Jackpersad staff made and 3 weeks later are still denying is that when they sought authorisation for an MRI is that instead of indicating post motor vehicle accident as the condition that led to an MRI being neccessary, they indicated post covid 19 for the condition . This then triggered a co payment being required from me. I was called 4 times in 30 minutes whilst a patient in hospital to make the co payment . I had to make the co payment from my hospital bed to get them to stop calling me. I also raised a query that post MVA is PMB condition and I find it strange for a co payment to be required as I had a CT scan on the day of my accident and no co payment was required. I had to send my hospital admission letter , MRI report and original casualty admission file to my medical aid to undo the post covid admission error made by Jackpersad employees. They simply refused to look into the matter. After a day of receipt of these documents my medical aid sent a new authorisation letter excluding the co payment amount. Whilst I was sorting out the mess they created they discovered a two year old x ray account that my medical aid had not paid and they had failed to bring to my attention over a 24 month payment. I then indicated that I would make the payment of that account at the end of the month since they had just brought this debt to my attention. This was taking place after they received authorisation that they would be reimbursed in full for my MRI. They firstly denied receiving the new authorisation despite knowing that medical aids send this letter to both parties involved at the same time. My medical aid made payment to them on the 11 August 2022. Today I had to physically go to Jackpersad and Partners inc based at Midlands Medical Hospital to resolve this matter. To my horror the same person who called me four times to get the co payment indicated that I still owed the co payment and where was my proof of payment. When he printed my invoice and realized they owed me the money ,without an apology said that their head office must resolve this matter. When I spoke to the same staff member from head office who I had been in email communication for two weeks she told another lie that she expected the medical aid to pay me since I had paid them. It was very clear from the new authorisation that the medical was going to pay Jackpersad and that this lie was another attempt to deflect fault to my medical aid . Then this employee says to me she cannot refund the full co payment because of the two year debt she had discovered. As a reasonable person and wanting this whole horror story to end I said to her that it was fine , just refund me the money they owed. Then after 2 weeks of this horrible experience they request my bank details. When I queried as to whether I could expect a refund today , the staff member indicated that she could not commit to that as it was an issue between banks. The administration team at Jackpersad based at Midlands Medical Centre Hospital and their head office supervisor who represented Jackpersad throughout this horror show, Virginia Naicker behaved in an unprofessional, uncaring and unacceptable manner without once acknowledging a mistake nor being concerned about the service they providing to a client. Please be careful of this company and their administration team.